Job Description

CUSTOMER SERVICE REPRESENTATIVE - TALENTZOK

OVERVIEW

Are you looking for a new career opportunity with an exciting company?! Then we have got the right team for you! In this role, you are responsible for the duties listed below.

Immediate opening for a Customer Service Representative at our client, an “essential business”, located in Santa Fe Springs, CA who possess:

• 3+ years of customer service experience processing customer orders, troubleshooting, and managing customer accounts for order fulfillment
• Must have ERP experience
• Distribution industry experience within the cosmetics or personal care industries

FULL DESCRIPTION: THE CUSTOMER SERVICE REP IS RESPONSIBLE FOR ACCURATE AND TIMELY PROCESSING OF CUSTOMER ORDERS. THIS PROCESS INCLUDES ENTERING THE ORDERS, COORDINATING WITH SHIPPING DEPARTMENT, FOLLOWING-UP WITH PURCHASING, COMMUNICATING WITH CUSTOMERS AND TROUBLESHOOTING PROBLEMS. THIS POSITION REPORTS DIRECTLY TO THE CUSTOMER SERVICE MANAGER. THE ROLE IS TO BE PART OF A DEPARTMENT THAT WILL ASSIST EACH OTHER BY PROVIDING BACK UP WHEN NEEDED. THIS IS ALSO A NON-SUPERVISORY POSITION. IN THE CUSTOMER SERVICE ROLE, YOU WILL BE WORKING CLOSELY WITH THE WAREHOUSE STAFF. ACCOUNTING PERSONNEL, SUPPLY CHAIN AND THE SALES TEAM AS NEEDED.

The selected candidate will further possess:

• Two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Knowledge of Word Processing software and Chempax preferred.

COMPETENCIES:

• Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; displays positive outlook and pleasant manner; helps and support to co-workers; works cooperatively in group situations; works actively to resolves conflicts.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

The selected candidate will be responsible for the following:

• Manage all aspects of order process, from order entry to order fulfillment as well as assisting clients to troubleshoot order related issues.
• Build relationships with assigned client list and gain deep understanding of client needs; proactively work to provide options and opportunities for individual clients.
• Work with clients to obtain forecasts, price quotes, and process sample requests.
• Communicate effectively with sales representatives, purchasing and shipping departments to ensure client needs are covered.

For immediate and confidential consideration, please email your resume to lbinfo@talentzok.com and call 424.488.7106

More information can be found at www.talentzok.com

Company Description

IT'S ALL WE DO. We believe that effective and successful recruiting must be specialized, both in industry and geography. It is the only way to truly know both companies and job seekers and the most effective way to bring them together. THE INSIDER'S NETWORK When you register with us, we plug you into an existing network of companies that don’t always post to job boards. You will have access to unique opportunities throughout the greater Los Angeles area - opportunities you won’t find on your own. THANK YOU FOR CALLING We’ve picked up that old book on customer service, dusted it off, and put it back into practice. How many times have you left a message and never heard back? How many recruiting firms have you sent your resume to who haven’t called you back promptly? At TalentZök, customer service is our priority. We return calls promptly. We don’t let you fall through the cracks. It sounds so simple yet so few know how to do it right. THE IMPORTANCE OF A FIRM HANDSHAKE There is no substitute for meeting someone in person. It is the only way to really understand people. We interview all of our candidates in person before they interview at our client companies to ensure the best possible fit. We also visit companies in person, meet the people involved in the decision, get a feel for the company culture and get a thorough understanding of the job. We won’t waste your time because we’re committed to understanding exactly what it is you’re looking for.