MiTek® USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal – making our customers successful. We are looking for a dynamic Inside Sales Specialist.

• Provide excellent customer service consistent with the Triton philosophy of treating the customer as we would want to be treated.
• With direction from Territory and Regional Managers, execute territorial and regional sales plan for each major account to align with and achieve corporate and strategic plans
• Create and maintain an outbound call plan to distribution locations in order drive revenue and enhance sales of higher margin items. 
• Be first point of contact for new inquiries and direct to internal or distributor contacts as appropriate. 
• Address installation and/or technical questions from inbound calls. Forward/escalate to appropriate internal contact as necessary.
• Participation on corporate regional team(s)

EDUCATION: High school diploma or GED

EXPERIENCE: 5 years of demonstrable success in a customer service role 

COMPUTER SKILLS: Competence in Microsoft Office suite, particularly Outlook, Word, and Excel

CERTIFICATIONS: ID MII-XXXX (S)

MiTek is an EEO/Affirmative Action Employer, our organizations do not allow discrimination in their hiring/employment decisions based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law.

We are an E-Verify Employer, Drug and Tobacco-Free Workplace.

Required Skills Required Experience

• Ability to communicate effectively with management and co-workers.
• Advanced knowledge of HVAC, plumbing, electrical operations, welding, hydraulics, pneumatics, motor repair and troubleshooting, etc.
• Mechanically inclined-Advanced.
• Ability to prioritize and handle multiple complicated tasks and complete without direct supervision.
• Strong judgment and decision-making skills.
• Ability to handle physical requirement of the position to include but not limited to; lifting up to 50 lbs., climbing ladders, working on elevated platforms, working in confined spaces, work while wearing a respirator.
• Demonstrate a strong commitment to safety.
• Basic knowledge of computer-based maintenance management systems.
• HS Diploma/GED.
• Graduate from an accredited Technical School with emphasis on electrical and mechanical repair desired.
• Job Fit Assessment and/or Mechanical Aptitude testing may apply.