THE COMPANY

At TALLY HEALTH, we’re on a mission to help people live better, more vibrant lives. 

We’re a consumer biotechnology company developing tools and resources to help people increase healthspan and extend longevity so they can live healthier, longer. Tally Health is incubated and backed by L Catterton, the largest global consumer-focused private equity firm, and co-founded by Dr. David Sinclair, a leading researcher in the field of longevity, a Professor in the Department of Genetics and Co-Director of the Paul F. Glenn Center for Biology of Aging Research at Harvard Medical School, and the author of the best-selling book “Lifespan: Why We Age―and Why We Don't Have To”.

THE ROLE

We are looking for a MEMBER SUCCESS AGENT at Tally Health. You will support the HEAD OF MEMBER SUCCESS in owning the relationship between Tally Health and its customers by acting as the first line of service through purchase and post-purchase. This is a 40 hour / week remote role (specific hours may vary). 

We are looking for a person who is passionate about our mission, excited to make an impact, enjoys learning and collaborating with others, and above all, is kind and ambitious. We are on an exciting journey and we'd love your help.

Responsibilities: 

• Serve as a Company brand ambassador and first touch point with customers via a variety of channels including email, chat, and phone - focusing on delivering a premium experience with empathy, hospitality and service
• Provide effective customer support to ensure ticket closure and customer satisfaction in a timely manner
• Manage pipeline of service tickets and juggle multiple conversations with customers
• Provide education to and help customers with their issues
• Support with development of workflows and best practices for handling customer tickets thorough our CRM (e.g., how to respond to different types of issues, to how to produce said issues)

Qualifications:

• 2+ years of online customer service (experience in healthcare, biotechnology, direct to consumer a plus)
• Empathetic with others and excited about solving customer pain points 
• Demonstrated ability to effectively de-escalate an upset customer
• Passion for great customer experience and providing service that converts customers into brand loyalists
• Experience utilizing help desk software such as Gorgias, Zendesk, Intercom, Front, etc.
• Thrive in a fast-paced environment
• Exceptionally organized and meticulous
• Curious and eager to answer questions and takes initiative to find creative solutions

Expected Pay: $18-23 per hour including health benefits

Tally Health is committed to bringing together humans from different backgrounds and perspectives and providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.