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Reservations Manager at LAVO

Tao Group Hospitality

Reservations Manager at LAVO

Los Angeles, CA +1 location
Full Time
Paid
  • Responsibilities

    Job description

    Overview: The Reservations Manager is responsible for overseeing the reservation department.

    Job Description:

    Responsible for staffing the department with host.

    Responsible for training, scheduling, coaching, the host staff.

    Responsible for ordering uniforms and assuring staff maintains presentation.

    Oversee payroll for the department.

    Mange the reservation book to maximize seating potential.

    Work as a Maitre D when needed.

    Work on the floor and oversee service when needed.

    Manage inventory for menu covers, prepared menus for circulation, dress back up for host team, office supplies, radio and pagers.

    Issue gift cards/comp cards and track with accounting department.

    Assure that PIV slips, Specialty dinner menus, business cards, are always on hand.

    Maintain phone and voicemail system with IT including updating extension list.

    Organize front door, office and all lost and found items.

    Act as a liaison between hotel, sales department, and box office.

    Maintain and continue outreach program restaurants and the hotel.

    Review and approve to pay open table bills and concierge commission.

    Work with guests to solidify specialty cake orders, receive and approve payment.

    Prepare menu’s for BEO’s.

    Complete and send out the daily cover reports.

    Experience/Skills:

    Knowledge of Open Table.

    Ability to work well without supervision.

    Be proficient in and knowledgeable of the use of a multi-line phone system.

    Have excellent inter-office relation skills.

    Handle all matters with the utmost respect for organization’s customer service expectations.

    Proficient in using all Microsoft Office programming, including Outlook, Excel, and Word.

    Benefits:

    Paid Time Off

    Paid Sick Time

    Medical, Vision, and Dental Insurance

    Life Insurance

    401K

    Dining Discounts

    Employee Assistance Program

    Referral Program

    This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Tao Group Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Tao Group Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time.If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reasons not to be vaccinated

  • Locations
    Los Angeles, CA • Hollywood, CA