Receptionist -Tao Group Hospitality CorporateThe Receptionist represents the face and the voice of the company when greeting visitors in person or when answering the phone. The Receptionist will interact with the public as well as with staff and must be able to quickly understand the nature of the business where he or she works and all company’s venues. The Receptionist must be able to handle difficult situations such as customer complaints or employees running behind schedule for an appointment or a meeting. Ability to handle multiple situations at once with a sense of urgency, poise and confidence. The receptionist must be courteous, alert and watchful of all personnel and visitors that enter the office and must be the one to alert Security/HR/Management if a situation should arise.
Perform opening and closing procedures of the reception and lobby areas
Answer phones and properly transfer calls to the appropriate employees and/or departments
Greet and assist internal and external clients and guests
Answer questions about the business and/or give the company’s website for further business information
Take messages and ensure they are forwarded to the appropriate employees and/or department
Accept & sign for items and/or packages that are dropped off; advise employees
Ensure that the reception storage closet is well-maintained and the fridge stocked with water
Printing, faxing, scanning, filing, and copying
Utilize security computer to allow employees and/or guests entry into the offices
Maintain a pleasant, neat and clean appearance of the reception area
Send out letters, cards, and packages through USPS, UPS, or FedEx
Maintain general company voicemail
Schedule meetings for staff in the conference rooms
Schedule pick-ups for courier service
Distribute incoming e-Faxes
Arrange transportation for guests as needed
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING:
Accountability
Development
Working relationships
Judgment
Quality of work
Job skills knowledge
Productivity
Dependability
Reliability
Professionalism
Written communication
Verbal communication
EDUCATION/REQUIREMENTS:
High School Diploma
Proof of eligibility to work in the United States
Maintain a professional, neat, and well-groomed appearance adhering to Tao Group Hospitality standards
Must have a minimum of six (6) months direct work experience
WORKING KNOWLEDGE REQUIREMENTS:
Proficient in Microsoft Office Suite including Outlook, Word, & Excel
Familiarity with high volume phone systems with more than 6 lines
Printing, faxing, scanning, filing, and copying
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must have good positive energy to make it through the day.
Must be able to move quickly through work and set the pace in the office and/or venue
Must be able to sit and/or stand for extended periods of time
Must be able to read the computer monitors
Must be fluent in both written and spoken English language
Must be able to print legibly for guests to read
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
Must be dexterous and able to participate in all service aspects.
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
Must be able to push and lift up to 100 lbs.
Use hands to finger, handle, or feel objects, tools or controls
Be observant and quick to respond to various situations
Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
Talk or hear; taste, smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
Small to Medium office environment
Personal desk space
Office, nightclub, bar, lounge and restaurant
0-25% Local Travel
Noise level in the work environment is usually moderate
Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
Office work hours are Monday through Friday, 8:30am-5:30pm
Work varied shifts to include weekends and holidays
SECURITY RESPONSIBILITES:
Security Level – Medium
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathédrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences.