The Security Officer provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue Security through on-the-job interaction and demonstration.

GUEST SERVICE REQUIREMENTS:

Provide a friendly, personal demeanor with a willingness to interact

Provide professional and friendly guest services

Commits self to the below-listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, always

SAFETY REQUIREMENTS:

Ability to work safely and prevent personal injury

Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions

Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures

Comply with all state and federal liquor laws

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Provides security and protection for our guests, employees, and company property

Check guest ID at the door

Maintain up-to-date knowledge on identification types/feels/textures

Maintain up-to-date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue

Maintain up-to-date knowledge of VIP customers/clients as well as hotel executives

Inform management of any complaint, comments, or incident

Appear in the dress code for all shifts at your scheduled time

Alert and get approval for any and all breaks, leave of rotation, or duties which you cannot perform at the time they were assigned to you

Be attentive to all company-related events and upcoming venues and changes

Keep a proper and professional appearance and attitude

Maintain and promote a friendly atmosphere for customers and staff

Comply with added hours or time frame after a scheduled shift as needed

Circulate among guests and employees to preserve order and protect property

Administer first aid and assist injured guests or employees

Ensure that proper authorities are contacted

Upholds law and order in the hotel in conjunction with local law enforcement

Administers first aid and assists injured guests or employees

Ensures that proper authorities are contacted

Remains alert for any suspicious persons or activities

Reports any safety hazards immediately to Maintenance and/or Management

Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations

Follows radio communication procedures and corresponding codes

Reacts professionally and rationally in emergency and pressure situations

Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately

Follows the established procedures for escorting and assisting necessary employees to cash control

Communicates professionally with all management

Promotes and practices safety awareness and behavior, adhering to all safety standards

Directs emergency vehicles when called upon

Assists and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

Accountability

Development

Working relationships

Verbal communication

Appearance

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Reliability

Communication

Verbal communication

Attitude

Adherence to Policy

Teamwork

Guest satisfaction

EDUCATION/REQUIREMENTS:

2 years of Security experience or 3 years of Hospitality experience preferred

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Maintain a professional, neat and well-groomed appearance adhering to Company standards

Possession of or the ability to possess all state required work cards for the position

WORKING KNOWLEDGE REQUIREMENTS:

Guest Relations

Proper lifting techniques

Knowledge of report writing basics

Training in ID certification

Safety

Opening and closing duties

Good working knowledge of common safety hazards and precautions to establish a safe work environment

Knowledge of radio communication procedures and corresponding codes

SKILLS:

Must have strong problem-solving skills

Ability to motivate and lead by setting the example

Ability to learn and retain company policies and procedures

Ability to keep working area clean and organized

Ability to keep an open and objective view

Ability to maintain composure and stay focused

Ability to complete sufficient incident reports

Ability to create and maintain service rapport through the Company’s philosophy

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence and procedure manuals

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, lift, climb, crouch and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, and smell

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work indoors and/or outdoors, exposed to excessive heat, hot and/or cold surfaces, steam, and wet floors

Nightclub, bar, pool, lounge and/ or restaurant

Involves constant public contact

Work may be performed in small areas and varying conditions of noise level, temperature, lighting and air quality.

Must be able to work both inside and outside during all times of the year as needed based on business volumes

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume

Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

Security Level – High