Overview: The Reservations Manager is responsible for overseeing the reservation department.

Job Description:

· Responsible for staffing the department with host.

· Responsible for training, scheduling, coaching, the host staff.

· Responsible for ordering uniforms and assuring staff maintains presentation.

· Oversee payroll for the department.

· Mange the reservation book to maximize seating potential.

· Work as a Maitre D when needed.

· Work on the floor and oversee service when needed.

· Manage inventory for menu covers, prepared menus for circulation, dress back up for host team, office supplies, radio and pagers.

· Issue gift cards/comp cards and track with accounting department.

· Assure that PIV slips, Specialty dinner menus, business cards, are always on hand.

· Maintain phone and voicemail system with IT including updating extension list.

· Organize front door, office and all lost and found items.

· Act as a liaison between hotel, sales department, and box office.

· Maintain and continue outreach program restaurants and the hotel.

· Review and approve to pay open table bills and concierge commission.

· Work with guests to solidify specialty cake orders, receive and approve payment.

· Prepare menu’s for BEO’s.

· Complete and send out the daily cover reports.

Experience/Skills:

· Knowledge of Open Table.

· Ability to work well without supervision.

· Be proficient in and knowledgeable of the use of a multi-line phone system.

· Have excellent inter-office relation skills.

· Handle all matters with the utmost respect for organization’s customer service expectations.

· Proficient in using all Microsoft Office programming, including Outlook, Excel, and Word.