Security- Upscale Lounge, Los Angeles
Position Summary
The Security Officer provides security and protection for guests, employees and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue Security through on the job interaction and demonstration. This is a non-tip eligible position (Security Officers are not allowed to receive gratuities from our guests).
GUEST SERVICE REQUIREMENTS:
Provide a friendly, personal demeanor with a willingness to interact
Provide professional and friendly guest services
Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, always
SAFETY REQUIREMENTS:
Ability to work safely and prevent personal injury
Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions
Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures
Comply with all state and federal liquor laws
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Provides security and protection for our guests, employees, and company property
Check guest ID at the door
Maintain up to date knowledge on identification types/feels/textures
Maintain up to date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue
Maintain up to date knowledge of VIP customers/clients as well as hotel executives
Inform management of any complaint, comments or incident
Appear in dress code for all shifts at your scheduled time
Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
Be attentive to all company related events and upcoming venues and changes
Keep a proper and professional appearance and attitude
Maintain and promote a friendly atmosphere for customers and staff
Comply with added hours or time frame after scheduled shift as needed
Circulate among guests and employees to preserve order and protect property
Administer first aid and assist injured guests or employees
Ensure that proper authorities are contacted
Upholds law and order in the hotel in conjunction with local law enforcement
Administers first aid and assists injured guests or employees
Ensures that proper authorities are contacted
Remains alert for any suspicious persons or activities
Reports any safety hazards immediately to Maintenance and/or Management
Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
Follows radio communication procedures and corresponding codes
Reacts professionally and rationally in emergency and pressure situations
Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
Follows the established procedures for escorting and assisting necessary employees to cash control
Communicates professionally with all management
Promotes and practices safety awareness and behavior, adhering to all safety standards
Directs emergency vehicles when called upon
Assists and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
Accountability
Development
Working relationships
Verbal communication
Appearance
Judgment
Quality of work
Job skills knowledge
Productivity
Dependability
Reliability
Communication
Verbal communication
Attitude
Adherence to Policy
Teamwork
Guest satisfaction
EDUCATION/REQUIREMENTS:
Hospitality experience preferred
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to Company standards
Possession of or the ability to possess all state required work cards for the position
WORKING KNOWLEDGE REQUIREMENTS:
Guest Relations
Proper lifting techniques
Knowledge of report writing basics
Training in ID certification
Safety
Opening and closing duties
Good working knowledge of common safety hazards and precautions to establish a safe work environment
Knowledge of radio communication procedures and corresponding codes
SKILLS:
Must have strong problem-solving skills
Ability to motivate and lead by setting the example
Ability to learn and retain company policies and procedures
Ability to keep working area clean and organized
Ability to keep an open and objective view
Ability to maintain composure and stay focused
Ability to complete sufficient incident reports
Ability to create and maintain service rapport through the Company’s philosophy
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence and procedure manuals
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must have good positive energy to make it through the day
Must be able to move quickly through work and set the pace in the office and/or venue
Must be able to read the computer monitors
Must be able to print legibly for guests to read
Must be observant and quick to respond to various situations
Must be able to move quickly through work and set the pace in the office and/or venue
Must be able to sit and/or stand for extended periods of time
Must be dexterous and able to participate in all service aspects.
Must be able to twist, tow (push or pull), reach, bend, lift, climb, crouch and carry as necessary
Must be able to push and lift up to 50 lbs.
Ability to use hands to handle, or feel objects, tools or controls
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
Ability to talk, hear, taste, and smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work indoors and/or outdoors, exposed to excessive heat, hot and/or cold surfaces, steam, and wet floors
Nightclub, bar, pool, lounge and/ or restaurant
Involves constant public contact
Work may be performed in small areas and varying conditions of noise level, temperature, lighting and air quality.
Must be able to work both inside and outside during all times of the year as needed based on business volumes
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
Work varied shifts to include days, nights, weekends and holidays
SECURITY RESPONSIBILITIES:
Security Level – High
If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.