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Busser - LAVO Italian Restaurant - San Diego

Tao Group Hospitality

Busser - LAVO Italian Restaurant - San Diego

San Diego, CA
Full Time
Paid
  • Responsibilities

    The position is responsible for assisting the Servers in all duties. The Busser is responsible for maintaining their section and the restaurant in all aspects of stocking and cleanliness. The Busser maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.

    Perform all assigned duties as detailed in your opening, afternoon and closing checklists

    Set and reset tables efficiently before, during and after service periods to turn tables

    Attend pre-shift briefings and any scheduled meetings as directed by management

    Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operations, menus, price range and dress code of assigned outlet

    Maintain cleanliness and stock of their assigned areas, side stations, table and POS Stations

    Run teas, coffees, freshly squeezed juices, bar snacks and liquor coffees to table and bar (if applicable), serve to guests according to venue standards of service

    Work as a team, assisting all guests’ and employees’ needs and inquiries

    Effectively communicate with management to fulfill and address any issues or needs requested by guests and or other employees

    Be familiar with the guests on the reservation list, especially guests regarded as PX (VIP) and our regular guests’ requests/preferences

    Perform daily cleaning jobs assigned to you in a thorough and timely manner

    Ensure that all necessary stock is being replenished during the shift

    Clean tables, chairs, restaurant floors, walls, woodwork, furniture, shelves, inside and outside of side stations and any other areas of the restaurant as specified on your checklists thoroughly and daily

    Clear guest tables after each course and reset with appropriate settings

    Wipe tabletops clean and ensure that floor/banquette are clean always

    Serve water to guests and continuously top off waters

    Replace condiments and some side-items as necessary

    Follow the order of service issued during training

    Resolve guest complaints, ensuring guest satisfaction

    Clean tools and work surfaces you use (black cloths, sinks, shelves, and surfaces, cupboards, etc.) throughout your shift as needed

    Clean and dry spillages, following our standards, immediately upon occurrence; never leave spills unattended

    Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.

    Ensure that any breakage is reported and recorded in the end of every shift using the breakage form provided

    Maintain complete knowledge of correct maintenance and use of equipment

    Replenish wares in side stations throughout shift

    Maintain complete knowledge of proper table/tray set ups

    Complete closing duties as assigned

    Fold napkins to Herringbone specifications using napkin template

    Buff/polish all silverware and glasses as directed by management

    Stock up the restaurant’s side stations and expo line for the shift to specified par levels (glasses, cutlery, chinaware, condiments, napkins, tea cups, tea pots, sugar bowls, wiping cloths, trays, etc.); Make sure all equipment is clean and in good condition and continue replenishing stock throughout your shift

    Prepare trash bins for service and maintain throughout shift

    Change trash bags, napkin bags, etc. as appropriate throughout your shift

    Refill water pitchers for service and maintain throughout shift

    Change sanitation buckets every two hours or as needed (if applicable)

    Ensure ice buckets are properly filled every two hours or as needed

    Be fully conversant with every aspect of the Company’s emergency procedures, Company’s policies and procedures within employee handbook

    Use all chemicals in accordance with OSHA regulations and venue requirements

    Perform related duties as assigned

    Assists and/ or completes additional tasks as assigned

    IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

    Accountability

    Development

    Working relationships

    Judgment

    Quality of work

    Job skills knowledge

    Productivity

    Dependability

    Punctuality

    Adherence to Policy

    Verbal communication

    Attitude

    Appearance

    Teamwork

    Guest satisfaction

    EDUCATION/REQUIREMENTS:

    High School Diploma preferred

    Must have a minimum of two years of direct work experience in a high-volume restaurant venue

    Proof of eligibility to work in the United States

    Valid Driver’s License

    21+ years of age

    Possession of or the ability to possess all state required work cards

    Maintain a professional, neat and well-groomed appearance adhering to Company standards

    WORKING KNOWLEDGE REQUIREMENTS:

    POS systems

    Nightclub, bar, and lounge operations

    Beer, wine, spirits, and cigar brands

    Opening and closing duties

    Proper lifting techniques

    Guest relations

    Sanitation and safety

    Safe alcohol service

    Beverage presentation

    High volume operations

    SKILLS:

    Ability to perform basic mathematical equations

    Must have strong problem-solving skills

    Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

    Ability to maintain a high level of confidentiality

    Ability to write reports, business correspondence and procedure manuals

    Ability to demonstrate a positive attitude always

    Ability to keep an open and objective view

    Ability to listen empathetically and be respectful always

    Ability to maintain composure and stay focused

    Ability to maintain personal integrity

    Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

    Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Must present and maintain a professional image to further the overall theme of the club

    Must have good positive energy to make it through the day

    Must be able to read the computer monitors

    Must be able to print legibly for guests to read

    Must be observant and quick to respond to various situations

    Must be able to move quickly through work and set the pace in the office and/or venue

    Must be able to sit and/or stand for extended periods of time

    Must be dexterous and able to participate in all service aspects.

    Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

    Must be able to push and lift up to 50 lbs.

    Ability to use hands to handle, or feel objects, tools or controls

    Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

    Ability to talk, hear, taste, smell and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

    WORK ENVIRONMENT & SCHEDULE:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

    Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

    Nightclub, bar, pool and/ or lounge environment

    Involves constant public contact

    Fast paced, high volume, high energy

    Hours may be part-time (less than 30 hours per week)

    Schedule could exceed 30 hours per week and may include overtime when approved by management

    Work varied shifts to include days, nights, weekends and holidays

    SECURITY RESPONSIBILITIES:

    Security Level – Low

    Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates more than 60 entertainment dining and nightlife venues in over 20 markets across five continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Avenue, Cathédrale, Wet Republic, Yauatcha, Ling Ling, Sake no Hana, Casa Calavera, Jewel, Little Sister, and more. Tao Group Hospitality is part of Madison Square Garden Entertainment Corp. (MSG Entertainment) (NYSE: MSGE), a leader in live experiences

    US Candidates OnlyTao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.