The position is responsible for assisting the kitchen and food servers with food service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked. This job description is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position.
Be a brand advocate by providing Guests with accurate information regarding our venues, menus and pricing
Anticipate guest’s needs and ensure they are met per company’s service standards
Receives food and ensures proper presentation
Deliver food to restaurant areas. Promptly deliver all orders to appropriate sections and tables. Ensure that all ordered food is announced to guests at their tables
Ensure that food ordered by guests is served properly
Provide service to cocktail and food servers in a timely manner
Inform Manager/ Server if guests have any issues when food is delivered
Understand the food temperature danger zone
Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
Assist in set up, service, and break down of areas as assigned. Assist with the movement of tables / chairs through restaurant as needed and dictated by service and management direction
Working knowledge of product identification
Check tables, chairs, countertops for cleanliness as well as service stations
Clean spills, debris, or broken glass according to guidelines of Company/departmental policy/procedures
Inform management of any complaint, comments or incident. Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
Appear in uniform for all shifts and promotional activities at scheduled time
Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift. Clean all spills and waste immediately and place all trash in proper receptacles
Inform management of any complaint, comments or incident
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Report any incidents of theft, vandalism, or violations
Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
Comply with all safety and health department procedures and all state and federal liquor laws. Maintain company safety and sanitation standards
Ensure nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/or safety hazards to a Manager immediately
Assists and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:
Accountability
Development
Working relationships
Judgment
Quality of work
Job skills knowledge
Productivity
Dependability
Punctuality
Adherence to Policy
Verbal communication
Attitude
Appearance
Teamwork
Guest satisfaction
EDUCATION/REQUIREMENTS:
High School Diploma preferred
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Possession of or the ability to possess all state required work cards to include Sheriffs Card, valid NV Alcohol Awareness Card and NV Health Card
Maintain a professional, neat and well-groomed appearance adhering to Company standards
WORKING KNOWLEDGE REQUIREMENTS:
Minimum of six (6) months experience in hospitality working in a high-volume restaurant, bar, or nightclub
POS systems
Restaurant operations
Opening and closing duties
Proper lifting techniques
Guest relations
Sanitation and safety
Safe alcohol service
Beverage presentation
High volume operations
SKILLS:
Create and maintain a sense of urgency
Must have strong problem-solving skills
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
Consistently maintain a well-groomed appearance, posture, and hygiene
Make-up, technique and style should stay current and in line with current fashion standards and trends
Move effectively and efficiently throughout the venue floor and bar areas
Posture, gestures, movement and walking should reflect the innovative fashion industry esthetics
Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
Use strong judgment
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must present and maintain a professional image to further the overall theme of the venue
Must have good positive energy to make it through the day
Must be able to read the computer monitors
Must be able to print legibly for guests to read
Must be observant and quick to respond to various situations
Must be able to move quickly through work and set the pace at venue
Must be able to sit and/or stand for extended periods of time
Must be dexterous and able to participate in all service aspects.
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
Must be able to push and lift up to 50 lbs.
Ability to use hands to handle, or feel objects, tools or controls
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
Involves constant public contact
Fast paced, high volume, high energy
Work varied shifts to include days, nights, weekends and holidays
If you are hired, we will require proof that you have received the COVID-19 vaccine or that you have a valid religious or medical reason not to be vaccinated.
SECURITY RESPONSIBILITIES:
Security Level –Low