Overview: The Reservations Manager is responsible for overseeing the reservation department.

Job Description

Responsible for staffing the department with reservationists.

Responsible for training, scheduling, coaching, the host staff.

Oversee payroll for the department.

Mange the reservation book to maximize seating potential.

Work as a Maître D when needed.

Issue gift cards/comp cards and track with accounting department.

Assure that PIV slips, Specialty dinner menus, business cards, are always on hand.

Maintain phone and voicemail system with IT including updating extension list.

Organize front door, office and all lost and found items.

Act as a liaison between hotel, sales department, and box office.

Maintain and continue outreach program restaurants and the hotel.

Review and approve to pay open table bills and concierge commission.

Work with guests to solidify specialty cake orders, receive and approve payment.

Prepare menu’s for BEO’s.

Complete and send out the daily cover reports.

Experience/Skills:

Knowledge of Open Table.

Ability to work well without supervision.

Be proficient in and knowledgeable of the use of a multi-line phone system.

Have excellent inter-office relation skills.

Handle all matters with the utmost respect for organization’s customer service expectations.

Proficient in using all Microsoft Office programming, including Outlook, Excel, and Word.