The Security Supervisor will be responsible for overseeing the effective management of daily routine under the guidance and leadership of the Security Manager and management. The Security Supervisor is responsible to ensure that the security hosts comply with the Security Standing Orders pertaining to the venue during their shift. The Security Supervisor is also responsible for the protection, safeguarding, security of assets, personnel, customers, and all visitors, as well as assisting in staff training, recruitment, counseling and progression.

Maintain professionalism at the work place and with co-workers and patrons

Be attentive to all company related events and upcoming venues and changes

Keep a proper and professional appearance and attitude

Responsible for maintaining the workstation in a neat and orderly fashion

Maintain and promote a friendly atmosphere for customers and staff

Comply with added hours or time frame after scheduled shift as needed

Provide customers with information and directions

Maintain up to date knowledge on identification types/feels/textures

Maintain up to date knowledge of “persons of interest” who may be denied entrance into our venue or past employees who have been 86’ed from the venue

Maintain up to date knowledge of VIP customers/clients as well as hotel executives

Responsible for protecting Company Group assets

Assist the management in various tasks

Review and edit incident/accident reports for completeness and accuracy

Interact and assist Manager on Duty and supervisors as necessary to provide adequate security protection

Submit written reports of any breach of laws, regulations, policies and procedures to the Security Manager

Assist in any internal or external investigations conducted by Gaming Board, Casino Management, Human Resource or authorized local authorities Enforces policy and procedures, rules, and regulations and Gaming requirements

Initiate disciplinary actions on subordinates

Impart departmental training and coaching to subordinates

Assist with scheduling and hiring of Security hosts

Must be able to perform the duties of all Security positions

Ensure all employees are complying with regulations, ordinance, MICS, gaming, Company policies and procedures

Patrol the venue premises to ensure the safety of customers and employees

Maintain an accurate inventory of all radios and other equipment used by Security personnel

Respond to emergency incidents and take actions as necessary

Provide for and/or schedule additional security as needed

Take required enforcement action for violations of County and State laws and if warranted, may call local authorities for assistance

Patrol Venue premises and assists guests as needed

Assist in instructing and training staff

Assist in the training of department staff and developing and implementing standard operating procedure manual for the department

Review all incident reports and provides statistical data to management

Prepare reports and correspondence as required

Inform management of any complaint, comments or incident

Appear in dress code for all shifts at your scheduled time

Related duties as assigned

Assist and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:

Accountability

Development

Working relationships

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Punctuality

Adherence to Policy

Verbal communication

Attitude

Manageability

Teamwork

Guest satisfaction

EDUCATION/REQUIREMENTS:

2 years of Security experience or 3 years of Hospitality experience preferred

High School Diploma Preferred

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Possession of or the ability to possess all state and venue-required work cards

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

Windows Microsoft Office

Nightclub, bar, and lounge operations

High volume operations

SKILLS:

Ability to portray a polished and professional posture, stance

Ability to create and maintain service rapport through corporate philosophy

Must have strong problem-solving skills

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the general public

Ability to maintain a high level of confidentiality

Ability to write reports, business correspondence and procedure manuals

Ability to demonstrate a positive attitude at all times

Ability to keep an open and objective view

Ability to listen empathetically and be respectful at all times

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace in the office and/or venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, smell, and see to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

Nightclub, bar, pool and/ or lounge environment

Involves constant public contact

Fast paced, high volume, high energy

Hours may be part-time (less than 30 hours per week)

Schedule could exceed 30 hours per week and may include overtime when approved by management

Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

Security Level – High