General Manager – Tao Restaurant Los Angeles
The position of General Manager is the single point of accountability for the entire venue and is responsible for venue financials, venue profitability, hitting or exceeding venue goals, as well as motivating, coaching, and leading their team. In addition, the General Manager ensures the venue is running effectively and meeting all Company standards to include; execution of service, guest interaction, atmosphere and cleanliness. The position should be passionate about offering surpassed hospitality to guests and upholding highest standards at the venue
Accommodate and anticipate guests needs
Develop and implement operating standards, policies, and procedures to be followed by the management team
Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations
Responsible for to hiring, training, management, coaching, counselling, and evaluation of all members of the team
Develop skills of the management team in accordance with the succession planning goals set by the company
Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
Ensure timely and accurate completion of all period--end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
Manage weekly forecasting of cost expenditures and staffing vs. sales
Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Interact with all department personnel and restaurant staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
Participate in community events and ensure corporate social responsibility goals of the company are met
Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues.
Oversee marketing and advertising activities to ensure consistency with product line strategy
Lead in creating sales goals
Accurately forecast staffing needs to ensure optimum customer service
Ensures that private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash handling procedures
Prepare all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Assists and conducts conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Ensure that talent and technical production are working smoothly at the venues; create special mood for the guests.
Assists and/ or completes additional tasks as assigned
IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING LEADERSHIP QUALITIES:
Accountability
EDUCATION/REQUIREMENTS:
High School Diploma or equivalent required.
College degree preferred
Proof of eligibility to work in the United States
Valid Driver’s License
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to the Company standards
Possession of/or ability to possess valid working cards as required by state/city
WORKING KNOWLEDGE REQUIREMENTS:
Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a high - volume restaurant
Proficient in Windows MS Office, Open Table, Outlook
Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
SKILLS:
Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
Ability to provide incentives for staff to go above and beyond the expectations of their roles
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to speak to guests fluently regarding the food, beverage, and overall concept
Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
Ability to follow-up and make accurate decisions
Strong problem-solving skills
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence and procedure manuals
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must have good positive energy to make it through the day
Must be able to read the computer monitors
Must be able to print legibly for guests to read
Be observant and quick to respond to various situations
Must be able to move quickly through work and set the pace in the office and/or venue
Must be able to sit and/or stand for extended periods of time
Must be dexterous and able to participate in all service aspects
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
Must be able to push and lift up to 50 lbs.
Use hands to handle, or feel objects, tools or controls
Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
Talk, hear, taste, and smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Small to Medium office environment
Personal/ shared desk space
Office, and restaurant
0-5% local, regional travel
Noise level in the work environment is usually moderate
Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
Work varied shifts to include days, nights, weekends and holidays
SECURITY RESPONSIBILITIES:
Security Level – High