The position is responsible for complete food & beverage service at all assigned tables in a high-volume restaurant. Assists the department head with training/mentoring of new employees as requested. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service always.

Be a brand advocate by providing guests with accurate information regarding our venues, menus and pricing

Organize and prioritize service per appropriate service sequence

Present the menus

Take and enter orders into POS system promptly and accurately

Ensure all the food and drinks are served according to specifications, always using position numbers so that the guest is not disturbed unnecessarily

Ensure that all the necessary stock is being replenished during the shift

Set tables in a timely manner and to specified standards

Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment

Polish all silverware and glasses as directed by management

Perform daily stock count of china, glass, silver, etc. as directed by management

Possess a thorough knowledge of all menus, from the engineering of the menu to the ingredients, cooking methods, and the adaptability of each item

Ensure all food is served immediately when exiting the pass area

Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude and escalate to management when necessary

Comply with all safety and health department procedures and all state and federal liquor laws

Maintain company safety and sanitation standards

Prepare guest checks through POS terminal functions. Process guest payments by cash, credit card, venue comps and all other tender types

Verify by checking guest’s identification when using debit or credit card

Collect required signatures from guest

Ensure accurate accounting of all bar monies and independent banking procedures

Sign all cash out slips legibly

Ensure complete and proper check out procedures

Appear in uniform for all shifts and promotional activities at scheduled time

Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift

Clean all spills and waste immediately and place all trash in proper receptacles

Inform management of any complaint, comments or incident

Maintain line of sight/atmosphere control by circulating through your work area throughout shift

Report any incidents of theft, vandalism, or violations

Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude

Ensure nightly/weekly and opening/running/closing duties are completed

Record and report any equipment failure and/or safety hazards to a Manager immediately

Assists and/ or completes additional tasks as assigned

IN ADDITION TO THE AFOREMENTIONED ESSENTIAL JOB FUNCTIONS, THE POSITION WILL BE EVALUATED ON THE FOLLOWING QUALITIES:

Accountability

Development

Working relationships

Judgment

Quality of work

Job skills knowledge

Productivity

Dependability

Punctuality

Adherence to Policy

Verbal communication

Attitude

Appearance

Teamwork

Guest satisfaction

EDUCATION/REQUIREMENTS:

High School Diploma preferred

Proof of eligibility to work in the United States

Valid Driver’s License

21+ years of age

Maintain a professional, neat and well-groomed appearance adhering to Company standards

WORKING KNOWLEDGE REQUIREMENTS:

Minimum of two (2) years of experience in hospitality working in a high-volume restaurant, bar, or nightclub

POS systems

Liquor, beer, wine, spirits, and cigar brands

Opening and closing duties

Proper lifting techniques

Guest relations

Sanitation and safety

Safe alcohol service

Beverage presentation

High volume operations

SKILLS:

Create and maintain a sense of urgency

Must have strong problem-solving skills

Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

Ability to maintain a high level of confidentiality

Ability to demonstrate a positive attitude always

Ability to keep an open and objective view

Ability to listen empathetically and be respectful always

Ability to maintain composure and stay focused

Ability to maintain personal integrity

Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

Consistently maintain well-groomed appearance, posture, and hygiene

Move effectively and efficiently throughout the venue

Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism

Use strong judgment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must present and maintain a professional image to further the overall theme of the venue

Must have good positive energy to make it through the day

Must be able to read the computer monitors

Must be able to print legibly for guests to read

Must be observant and quick to respond to various situations

Must be able to move quickly through work and set the pace at venue

Must be able to sit and/or stand for extended periods of time

Must be dexterous and able to participate in all service aspects.

Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

Must be able to push and lift up to 50 lbs.

Ability to use hands to handle, or feel objects, tools or controls

Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

Ability to talk, hear, taste, smell, and specific vision abilities required by the job to include; close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

Involves constant public contact

Fast paced, high volume, high energy

Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

Security Level –Low

US Candidates Only

Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.