Job Summary: The Assistant General Manager (AGM) is responsible for overseeing the restaurant and ensuring that it is set up for success every day. S/he is an integral part of the management team and provide support for the General Manager and all team members. They are aware of cost, waste, and productivity. The AGM represent Upstream Hospitality Group with a sense of pride, professionalism, and enthusiasm.
Duties and Responsibilities
○ Establish and maintain open, collaborative relationships with direct reports and the entire team.
○ Interface with guests regularly to obtain feedback on the quality of the product, service levels and overall satisfaction.
○ Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized when appropriate.
○ Makes decisions and oversees team performance, removes obstacles to success and ensures adequate resources are available to achieve results.
○ Understands all food and beverage items offered, including ingredients, methods of preparation and proper service; and safeguards quality and consistency of all menu items–food specifications, recipes, plate presentation, and quality.
○ Ensures the delivery of superior service, maximizing guest satisfaction.
○ Effectively assists in conducting inventory for beverages and supplies.
○ Understanding of our catering procedures and proper use of TripleSeat.
○ Coordinates new hire training with the General Manager while ensuring proper use and understanding of The Well.
○ Creates and publishes Front of House scheduling based on the business needs.
○ Follows daily/weekly RSP schedule and completes all necessary tasks on time. These tasks include but are not limited to–Posting schedules, Reverse Labor, Inventory, Labor Allotment and End of Day procedures.
○ All other duties as assigned.
Qualifications, Education and Experience
○ At least 1 year experience as a restaurant manager.
○ Ability to work holidays, even if their regularly scheduled days do not fall on the holiday.
○ Physical requirements: You must be able to do heavy lifting (up to 50lbs) and remain on your feet for up to 10 hours at a time.
○ Required Certifications: Valid TIPS and Food Handlers.
○ Ability to always handle guests and team members with composure and hospitality.
○ Effective communication and interpersonal skills with a proven ability to build positive relationships.
Disclaimer: This position description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”