Job Description

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Reporting to the Head of Customer Success and working with our Technical Account Managers, you will oversee our new customers onboarding experience -- building the foundation for the customer relationship -- and conduct remote platform training sessions that aim to help customers improve fairness and clarity in their recruiting processes. Our customer success team works with an exciting array of global customers, from startups to Fortune 500 companies, and the insights you gain while working with our new customers will have an impact on the evolution of our onboarding and retention strategies. This role could be perfect for someone in recruiting or Human Resources / L&D looking to transition to a more product and customer focused opportunity.

You will:

• Oversee the new customer onboarding experience from project kick-off through user training
• Work with technical account managers on the onboarding implementation plan
• Work with customers to identify training needs; develop customer user training plans
• Lead remote trainings for new teams of 10 to 100+ users
• Create custom training materials (videos, presentations, how-to guides, and support articles)
• Become a product knowledge expert and introduce product offerings in a way that is relevant to customer workflows
• Understand a customer's workflow and speak with authority on best practices in the recruiting workflow
• Hand off important customer information to ongoing relationship managers after the onboarding process concludes
• Help with developing our training program strategy

This is a remote job and available to all candidates with work privileges currently residing in the United States. Your working hours will align with a typical East Coast business day.

You have:

• 2+ years of experience conducting end-user training and producing training materials for a SaaS company
• Experience managing projects with deliverables across multiple teams
• Interest in increasing fairness and clarity to the recruiting process
• Availability and desire to work typical East Coast business hours

Our benefits:

• Comprehensive healthcare plans
• Flexible PTO policy
• 401k retirement plan
• Commuter benefits
• Remote-friendly team and open to more flexible work arrangements

TapRecruit is a small but mighty team with a big mission of democratizing opportunity for all qualified candidates. Our founders are located in New York but we're building a team of experienced engineers, linguists and scientists from across the USA.

We care deeply about fairness (it's our mission) so you can be ensured that your application will never be judged based on your religious belief, age, color, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic origin, family status or disability.