Get in on the ground floor of Tapout Fitness. We are excited to offer the Membership Advisor opening at Tapout Fitness to the right candidate. We are looking for someone who can lead by example and represent excellence as a fitness professional. The brand has been rooted in Martial Arts and we have evolved the business into martial arts, group fitness, and general fitness training while staying committed to its brand essence of discipline, determination, and motivation. Tapout Fitness is dedicated to inspiring the athlete in every individual and to support each team member.
As one of our Membership Advisors, you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationships with potential, new and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation. The Membership Advisor generally reports to either the Club Manager or Assistant General Manager.
Responsibilities
Adhere to and implement Tapout Fitness’s policies and procedures.
Achieve or exceed individual membership sales goals:
Convert inquiries (phone/web) into appointments
Close prospects
Generate referrals
Develop and implement effective outreach plans to generate new sales leads
Develop and implement effective special events inside and outside the club
Implement and adhere to all steps of the Tapout Fitness sales process:
Greet and interview (needs assessment)
Provide value-based presentation of Tapout Fitness Brand and Tapout Fitness Programs and Services
Tour of Tapout Fitness facility (Virtual tour during Presales)
Close and Commitment
Schedule and follow up on all initial appointments with new members including Fitness Consults
Implement and adhere to lead tracking system
Accurately input all leads, prospects and new members in management software system (including all contact information and necessary billing information)
Provide daily sales information to Manager
Follow-up on all incomplete membership agreements to ensure signatures and billing information are complete.
Achieve or exceed ancillary service goals:
Provide information and benefits regarding Personal Training and Weight Loss Programs (other ancillary services may be applicable depending on location)
Effectively utilize Fitness Manager, Personal Trainers, and Weight Loss Coaches to assist in the needs assessment and sales process of Prospect/Member
Follow-up and customer service with prospects/members:
Follow SOP regarding new member follow up
Follow up with prospects/members and ensure all appointments are scheduled
Assist in resolving member concerns
Make low usage calls
Handle membership cancellations to improve retention
Must keep knowledgeable of and participate in all club services, programs, and products:
Personal Training
Pilates
Weight Loss Program
Group Exercise Classes
Group Training
Weight Loss Discussion Groups
Special Events
Attend all scheduled meetings
Keep current knowledge of key competitors including; location, pricing, promotions, programming, and equipment.
Perform other duties as required.
*Responsibilities may be changed based on current SOPs.
Qualifications:
Qualifications 1-3 years of customer service or sales experience is A MUST!
Competitive drive to succeed in a commission sales and performance-based culture Excellent customer service and communication skills Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives.
High School Diploma or GED required