An exciting new position has opened at Tapout Fitness Coral Gables for a Membership Director. We are looking for someone with strong work ethics, who can lead by example and represent excellence as a fitness professional. The Membership Director reports to the General Manager (GM).
Our brand has been rooted in Martial Arts but we have evolved the business into fitness and general group training classes. Tapout Fitness is dedicated to inspiring the athlete in every individual and to support each team member on their goals.
As our Membership Director you will own the firm’s sale process, you should engage and develop trusted relationships with potential and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed.
This is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation by uncapped personal commissions plus club performance bonus.
Responsibilities
Own the sales process, elaborate the sales strategy and submit to the GM for review and approval of the targets.
Coach, train and hold accountable other sales members to the strategy and their targets,
Accurately track your own and the sales team progress and, on daily basis, provide quantitative and qualitative sales information to the GM.
Ultimate responsible for the club membership sales goals and revenue:
Conduct energetic outreach to generate new sales leads,
Convert inquiries, either from telephone or internet, into appointments,
Generate referrals and close prospects,
Stay tuned to events in the community of Coral Gables which could offer marketing opportunities and further engage Tapout Fitness with the local community.
Suggest special events inside and outside the club to the GM.
Follow Tapout Fitness’s policies, guidance and procedures, any deviation should be approved by the GM.
Follow all steps of the Tapout Fitness sales process:
Greet and welcome existing members and prospects,
Introduce Tapout Fitness brand, programs and services in a well-informed manner,
Tour prospects through Tapout Fitness facility and introduce the gym,
Schedule and follow-up on all initial appointments with new members,
Learn and accurately input all leads, prospects and new members in the management software system, including all contact information and necessary billing information,
Follow-up on all incomplete membership agreements to ensure signatures and billing information are complete.
Introduce to members and prospects the gym’s ancillary capabilities:
Provide information and benefits regarding Personal Training programs,
Engage the Coaches to assist in the needs/ assessment of the prospects or existing members,
Provide impeccable customer service to prospects and existing members:
Follow SOP regarding new member follow-up,
Follow-up and ensure that all appointments of the sales team are on schedule,
Assist in resolving members’ concerns,
Handle membership cancellations and develop successful retention strategies.
Timely attend all scheduled meetings with GM, sales team or coaches and bring value added input.
Keep current knowledge of key competitors including pricing, promotions, programs and new releases.
Identify and introduce for the GM’s assessment new potential Membership Advisors to be hired.
Perform other duties as required.
Qualifications
Experienced sales (more than 2 years) and customer service professional, ideally with a record of stable employment.
Competitive drive to succeed on an aggressive commission and performance-based culture.
Self-starter, well presented, with excellent customer service and communication skills.
Team player with strong organizational and leadership competencies.
High School Diploma or GED required