Get in on the ground floor of Tapout Fitness. We are excited to offer the Membership Advisor opening at Tapout Fitness to the right candidate. We are looking for someone who can lead by example and represent excellence as a fitness professional. The brand has been rooted in Martial Arts and we have evolved the business into martial arts, group fitness and general fitness training, while staying committed to its brand essence of discipline, determination and motivation. Tapout Fitness is dedicated to inspiring the athlete in every individual and to support each team member.
As one of our Membership Advisors you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationships with potential, new and existing members. Your earning potential is limited only by your own personal drive and willingness to succeed. This position is an hourly (non-exempt) position that provides a base hourly rate plus the potential to earn additional compensation. The Membership Advisor generally reports to either the Club Manager or Assistant General Manager.ResponsibilitiesAdhere to and implement Tapout Fitness’s policies and procedures.Achieve Or Exceed Individual Membership Sales GoalsConvert inquiries (phone/web) into appointmentsClose prospectsGenerate referralsDevelop and implement effective outreach plans to generate new sales leadsDevelop and implement effective special events inside and outside the clubImplement and adhere to all steps of the Tapout Fitness sales process:Greet and interview (needs assessment)Provide value based presentation of Tapout Fitness Brand and Tapout Fitness Programs and ServicesTour of Tapout Fitness facility (Virtual tour during Presales)Close and CommitmentSchedule and follow up on all initial appointments with new members including Fitness ConsultsImplement and adhere to lead tracking systemAccurately input all leads, prospects and new members in management software system (including all contact information and necessary billing information)Provide daily sales information to ManagerFollow-up on all incomplete membership agreements to ensure signatures and billing information are complete.Achieve Or Exceed Ancillary Service GoalsProvide information and benefits regarding Personal Training and Weight Loss Programs (other ancillary services may be applicable depending on location)Effectively utilize Fitness Manager, Personal Trainers and Weight Loss Coaches to assist in the needs assessment and sales process of Prospect/MemberFollow-up And Customer Service With Prospects/membersFollow SOP regarding new member follow upFollow up with prospects/members and ensure all appointments are scheduledAssist in resolving member concernsMake low usage callsHandle membership cancellations to improve retentionMust keep knowledgeable of and participate in all club services, programs and products:Personal TrainingPilatesWeight Loss ProgramGroup Exercise ClassesGroup TrainingWeight Loss Discussion GroupsSpecial EventsAttend all scheduled meetingsKeep current knowledge of key competitors including; location, pricing, promotions, programming and equipment.Perform Other Duties As Required.
Responsibilities may be changed based on current SOPs.
QualificationsQualifications 1-3 years of customer service or sales experience preferredCompetitive drive to succeed in a commission sales and performance based culture Excellent customer service and communication skills Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives.High School Diploma or GED required