Job Description

HEALTHCARE REPRESENTATIVE (REMOTE)

FLORIDA, 32301

$19.50 HOURLY/PAID WEEKLY

FULL-TIME

SUMMARY:

Healthcare Representatives act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!

The main function of a Healthcare Representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. A typical Healthcare Representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.

JOB RESPONSIBILITIES:

Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Identify additional needs customers may have and help them to upgrade products or services. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

SKILLS:

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. 8 to 10 years of customer service related experience required.

QUALIFICATIONS:

4 year college degree preferred Knowledge of federal and state programs that will benefit coverage for the client Demonstrated experience working with people of various educational and socioeconomics background preferred 1-3 years of relevant hospital and healthcare experience Possible language skills, as required by geographic location Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint) Ability to travel Professional & polished demeanor Strong work ethics and confidentiality Time management skills and attention to detail Familiarity with Medicaid and Disability