Job Description

CUSTOMER SERVICE REPRESENTATIVE

INDIANAPOLIS, IN 46250 (ONSITE/REMOTE)

SALARY: $16HR (WEEKLY PAY!) 6-12 MONTH CONTRACT- TEMP TO TURN PERMANENT FULL-TIME: M-F BENEFITS: MEDICAL/DENTAL/VISION

IF YOU HAVE EXPERIENCE IN HOSPITALITY, CUSTOMER SERVICE, OR FINANCIAL/MORTGAGE INDUSTRY, ENJOYING CUSTOMER SERVICE WORK AND ARE TRAINABLE FOR A NEW CAREER, PLEASE APPLY!! TRAINING IS PROVIDED FOR MOTIVATED AND PROFESSIONAL INDIVIDUALS WHO ARE SEEKING A LONG-TERM OPPORTUNITY. *WILL NEED TO COME ONSITE FOR TRAINING, THEN POTENTIAL FOR REMOTE A FEW DAYS A WEEK. For over 20 years, our client has been a nationally recognized leader providing credit and data verification solutions to U.S. banks, mortgage lenders, mortgage brokers and credit unions nationwide. Providing innovative, fully compliant web-based platforms that help mitigate risk, while improving operational efficiency and streamlining the lending process. They are seeking a CUSTOMER SERVICE as the front-line support and service for the company.

JOB DUTIES:

• Provide existing customer support which may include but not be limited to answering phone calls, client conference calls, and calling appraisers to obtain status.
• Work directly with lenders and discuss and understanding of the appraisal process
• Support client questions pertaining to valuation products and status.
• Read and understand client files
• Manage customer and/or product specific projects that may be assigned on a periodic basis.
• Assist in a variety of projects on an as needed basis.

JOB REQUIREMENTS:

• High school diploma or equivalent.
• **Must have 2 + years in hospitality, customer service, or financial/real estate industry and able to work in an office setting
• Interested in learning file processing and working with appraisers and lenders
• Ability to provide excellent customer service with a smile
• Requires being comfortable communicating with clients on the phone
• Must be able to articulate well in emails and provide details in email communication
• Strong knowledge of Microsoft Office suite office products
• Ability to read files and take actions- training provided
• Must have the ability to interpret and communicate detailed information to lenders- training provided
• Ability to analyze and resolve routine customer service-related issues of diverse scopes
• Need to be an outgoing individual with an assertive yet supportive skill set
• Pass background check and drug screening

Please send your resume!