Job Description
CUSTOMER SERVICE SPECIALIST
SAN DIEGO, CA 92108 (REMOTE- LOCAL CANDIDATES ONLY)
PAY: $16HR (WEEKLY PAY!)
6-12 MONTH TEMP TO TURN PERMANENT
FULL-TIME: M-F
BENEFITS: MEDICAL/DENTAL/VISION
IF YOU HAVE EXPERIENCE IN HOSPITALITY, CUSTOMER SERVICE, OR FINANCIAL/MORTGAGE INDUSTRY, ENJOYING CUSTOMER SERVICE WORK AND ARE TRAINABLE FOR A NEW CAREER, PLEASE APPLY!! TRAINING IS PROVIDED FOR MOTIVATED AND PROFESSIONAL INDIVIDUALS WHO ARE SEEKING A LONG-TERM OPPORTUNITY.
For over 20 years, our client has been a nationally recognized leader providing credit and data verification solutions to U.S. banks, mortgage lenders, mortgage brokers and credit unions nationwide. Providing innovative, fully compliant web-based platforms that help mitigate risk, while improving operational efficiency and streamlining the lending process. They are seeking a CUSTOMER SERVICE as the front-line support and service for the company.
JOB DUTIES:
- Provide existing customer support which may include but not be limited to answering phone calls, client conference calls, and calling appraisers to obtain status.
- Work directly with lenders and discuss and understanding of the appraisal process
- Support client questions pertaining to valuation products and status.
- Read and understand client files
- Manage customer and/or product specific projects that may be assigned on a periodic basis.
- Assist in a variety of projects on an as needed basis.
JOB REQUIREMENTS:
- High school diploma or equivalent.
- **Must have 2 + years in customer service, hospitality, or financial/real estate industry
- Interested in learning file processing and working with appraisers and lenders
- Ability to provide excellent customer service with a smile
- Requires being comfortable communicating with clients on the phone
- Must be able to articulate well in emails and provide details in email communication
- Strong knowledge of Microsoft Office suite office products
- Ability to read files and take actions- training provided
- Must have the ability to interpret and communicate detailed information to lenders- training provided
- Ability to analyze and resolve routine customer service-related issues of diverse scopes
- Need to be an outgoing individual with an assertive yet supportive skill set
- Pass background check and drug screening
Please send your resume!