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Accounting Customer Support

TargetCW - Corporate

Accounting Customer Support

Denver, CO
Full Time
Paid
  • Responsibilities

    Job Description

    ACCOUNTING CUSTOMER SUPPORT SPECIALIST

    DENVER, CO 80202 (REMOTE- *MUST RESIDE IN LOCATION OR RELOCATE)

    PAY RATE: $51K + 5% BASE SALARY STOCK (AVERAGING INCOMING 55KYR) 

    PERMANENT/FULL-TIME

    MEDICAL/DENTAL/VISION/401K AND OTHER EXCELLENT PERKS!

     

    Our client has a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. Their purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the center of everything they do. They support their people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

    Customer Experience Team is made up of product experts based in NZ, AU, US, and UK who work together to provide support to company users. They aim to delight our customers and make it easy for them to see how the company adds value to their business. As a Customer Accounting specialist, you will be investigating and responding to queries sent in by customers. No two days at will be quite the same. As you build your knowledge and confidence, there will be opportunities to upskill and specialize in the support of additional areas of our software. *Excellent Opportunity for growth!

    WHAT YOU'LL DO:

     

    • Effective resolution and prioritization of customer support requests relating to our accounting software within our targeted initial response times, quality, and productivity expectations 
    • Accounting knowledge to be able to understand the questions being asked and understand how to complete these actions in company’s’ products including: reconciliation, reports, ledger systems, cashflow and AR and AP.
    • Working specifically with bookkeepers, accountants and financial advisors - in order to help individuals navigate, you must be able to speak their accounting language.
    • Maintain a high quality of customer interaction and support via both email and phone to either resolve the issue or request further information/clarification regarding their query
    • Maintain a high quality of written communication in an agreed style and format
    • Collaborate with team members to provide high quality customer experience
    • Contribute to the continuous improvement of the customer experience, including internal processes and the company application functionality
    • Problem solving for technical issues using a variety of resources and team collaboration
    • Other Accounting and Product Support related tasks

     

    SUCCESS LOOKS LIKE:

    • 2-4yrs of accounting and understanding of accounting principles either in Bookkeeping, Accounts Payable/Receivable or office admin with accounting experience
    • Proven experience in accounting and understanding of accounting principles
    • Knowledge of income Statement and balance sheet
    • Ability to know the difference between accrual-basis accounting and cash
    • Prior experience working with an accounting software - either QuickBooks, Sage or similar
    • Ability to be open to M-F, Tues-Sat, and Sun-Thursday ( you are able to pick your schedule, but incase one or the other is not open, will need to be open to all 3)
    • User of company specific product or equivalent product, experience as an accountant or bookkeeper
    • Experience within a customer service environment required
    • Experience working in collaborative, people-first (ie. customers, peers, and others) environments
    • Timely, accurate, and helpful responses to customer support cases as per the agreed targets
    • Able to meet deliverable expectations to drive #beautiful customer experience outcomes while servicing high customer demand
    • Efficient escalation of priority issues to assist in prompt case resolution
    • Provide feedback on processes and product improvements to the CX Management Team

     

    ADDITIONAL BENEFIT/PERKS!

    Access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)

    Company will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions

    Employees enjoy 21 days of paid time off per year

    Employees also have 10 days of wellbeing leave to care for their minds, bodies, and families

    US employees enjoy 11 paid holidays per year

    Industry-leading 26 weeks of parental leave at 100% pay

    Offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance

     

    Please send your resume. Thank you!

     

    TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation

     

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