Position / Job Title: General Manager

Reports To: President

FLSA Category: Exempt

Location: Tarry House

3006 Bowman Ave.

Austin, TX 78703

Position Summary:

The General Manager serves as the chief operating officer of the Club, with full responsibility for all operating aspects of the club including its dining and recreational activities, fiscal responsibilities and the relationships between the Club and its Board and Committees, members, guests, employees, community and industry. The General Manager will lead the Club based on the vision, mission and policies as defined by the Board and Executive Committee and develop and implement supportive operating policies and procedures. The General Manager will direct and oversee the work of all departments and will have functional responsibilities in support of the Club’s operations, offerings and the retention and growth of membership. The General Manager will provide quality hands-on leadership and create a positive, enthusiastic and welcoming environment for all members, guests and employees and the creation and implementation of service standards and processes that assure a high-quality Club experience.

Essential Duties and Responsibilities:

• Engaging in the building and cultivating of a team committed to providing excellence, through effective leadership, mentoring, training, and organization for all employees that is ultimately measured through performance goals and metrics.
• Creating an efficient, effective and service oriented team through proper recruitment, leadership, management, oversight, training, and coaching, a team that is committed to meeting exceptional standards of service and embrace the Club’s vision, mission and values.
• Reporting regularly to the Board and Executive Committee on Club operations and developing Board and Committee relationships, working to create a strong bond and communication exchange of openness.
• Leading, overseeing and participating with the F&B team to ensure that an appropriate foundation of success is in place, both in the culinary and service execution sides of the operation and identifying and implementing opportunities to enhance offerings and service to meet/exceed member expectations.
• Leading, overseeing and participating in creating, marketing, planning and the execution of Club and member events, ensuring member hosts expectations are being met and following up with member hosts after the events for feedback and employees for feedback and opportunities for improvement.

   

• Leading, managing and overseeing the Club’s amenities and activities, including the pool, tennis and fitness areas ensuring adequate staffing, exceptional service and facilities are in place that reflect the Club’s stature, meet the member and guest needs and encourage maximum member usage.
• Providing consistent, sincere and significant engagement of members and guests and be highly visible to members, guests and staff in all areas of the Club with an emphasis during dining service,
• Addressing and resolving all member and guest complaints and suggestions in a satisfactory manner.
  • Managing the Club’s membership activities including educating and showing prospective members the Club and its offerings, reviewing and assisting with the application process, orientating new members to the Club and following up with new members to ensure they are satisfied with joining and managing member resignations, understanding why members are leaving, determining if issues can be remedied and if so, implement corrective action.
• Maintaining and regularly updating the Club Standards of Operation, recognizing that status quo isn’t always relevant.
• Coordinating with the Controller, Executive Committee and Board, to prepare, recommend and implement the Club’s annual operating budget, communicating and advising on status and variances and implementing corrective action as necessary to assure that budgeted goals are attained.
• Consulting, recommending and presenting to Board, Executive Committee and/or Past Presidents Committee recommended capital improvements/purchases in construction, alterations, maintenance, materials, supplies and equipment and managing approved capital improvements/purchases and budgets, communicating and advising on status and variances and implementing corrective action as necessary to assure that budgeted goals are attained.
• Preparing for and conducting regular management and staff meetings as well as preparing and participating in Board and Committee Meetings to best ensure sufficient communication, engagement and education of Board and Committee members.
• Securing positive strategic networking opportunities within the industry via associations or affiliates keeping aware of industry trends, and if appropriate use to further advance the offerings and services of the Club.
• Understanding and ensuring the Club’s operating systems, including POS, accounting software, payroll services and technical support are meeting the Club’s business needs and recommending and implementing upgrades in systems.
• Ensuring that the Club facilities are appropriately maintained with comprehensive housekeeping, grounds maintenance, preventive and routine building maintenance and repair of Club facilities and grounds.
• Creating and promoting a safe work environment, individually and through department heads, by implementing safety procedures and practices, training and educating staff and often communicating the importance of safety.

  Qualifications (Skills, Abilities and Knowledge)

• Proven record of strong operational management skills and an impeccable career path ensuring the highest standards of operation and attention to detail, ideally, in the club industry.

   

   

• Proven leadership experience in the club or hospitality industry, including F&B, culinary and club/clubhouse operations experience.
• Proven experience in leading and growing a dynamic a la carte food and beverage program.
  • Strong financial acumen, especially in developing and managing budgets and analyzing actual vs. budgets.
• Proven experience in recruiting and hiring at all levels and training, developing and coaching employees.
• Familiar with amenities of a pool, tennis courts and a fitness center and particular operations and offerings of such amenities.
• An intuitive style resulting in a sincere and visibly engaged presence with members, guests and employees; a truly engaging “people person.”
• Knowledge of human resource practices, including wage and hour laws, employment and discharge, equal opportunity employment, OSHA and the full range of employee benefits.
  • Proficient with Microsoft Office, including Word, Outlook, Excel and PowerPoint and POS systems.
• Strong verbal and written communications skills. Comfortable speaking with members, guests and in front of a wide variety of groups including staff, Board and Board Committees.
  • A college degree in business management or hospitality or related degree or commensurate experience is required and CMAA management training and certifications is desirable.

    Physical Requirements:

    The physical demands described here are representative of those that must be met to successfully perform the duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and responsibilities. The physical requirements include:

    • Ability to speak, hear and understand clearly.
    • Ability to use hands and fingers, handle or feel objects, tools or controls.
    • Ability to stand, walk, climb stairs, sit and reach with hands and arms, stoop, kneel or crouch.
    • Ability to lift and/or move up to 25 pounds.
    • Ability to see close, distant, peripherally and to adjust focus.

      Statement of the Club

      The above description is intended to describe the general nature and level of work being performed by an individual in this position. They are not intended to be construed as an exhaustive list of required responsibilities, duties and skills. Also, this description does not create an employment contract, implied or otherwise, other than an “at will” relationship.