Opportunity: Task Force Front Office Manager HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on the property and provide short-term and/or long-term coverage when needed. This individual is expected to work in a fast-paced, results-driven environment and adapt to different properties including full-service, luxury, select-service, and boutique hotels. Responsibilities: Essential Job Functions • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. • Supervise all guest services department managers. • Review correspondence from guests and incident logs and direct staff according to information obtained. • Oversee all vendor and personnel contracts throughout the hotel. • Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking. • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. • Follow sustainability guidelines and practices. • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. • Perform other duties as requested by management. Qualifications: Position Requirements • Associate’s or Bachelor’s degree preferred. • 4 to 5 years hospitality related experience preferred, management experience required. • Required ability to stay on-site for short-term or long-term coverage. • Marriott and Hilton experience.

• Essential Job Functions • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. • Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required. • Supervise all guest services department managers. • Review correspondence from guests and incident logs and direct staff according to information obtained. • Oversee all vendor and personnel contracts throughout the hotel. • Monitor occupancy of guest room space to ensure the most efficient use and minimize overbooking. • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. • Follow sustainability guidelines and practices. • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards. • Perform other duties as requested by management.