Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Tax Office Manager – Join Our Mission to Serve the Hardest Working Americans

At Jackson Hewitt, alongside our independently owned and operated franchisees, we take pride in providing essential guidance to our clients through the complexities of tax codes, rules, and processes. We do this with unwavering integrity, quality, and consistency. Your role is critical to our success, and together, we are committed to "Working Hard for the Hardest Working Americans." This mission drives us, and we are passionate about the work we do and the impact we have on our clients.

What You’ll Do:

As a Store Supervisor (SS), you’ll play a key role in managing the activities of a Jackson Hewitt office or kiosk within an assigned district. Working under general supervision and in alignment with established company policies, you’ll oversee staffing, productivity, tax preparation, and marketing efforts. Your position will involve handling sensitive and highly confidential information, and you’ll regularly address diverse matters requiring a solid understanding of our business operations.

Key responsibilities include:

Supervising one or more seasonal hourly staff members at a single location or kiosk.

Communicating with the Manager about the status of recruiting, interviewing, and hiring seasonal employees for assigned locations.

Maximizing customer service and driving sales growth.

Performing various administrative functions to support office operations.

Developing, reviewing, approving, and managing work schedules and hours worked.

Monitoring associate performance to ensure adherence to quality standards, deadlines, and proper procedures, and taking corrective action when needed.

Reviewing productivity, discount, AAG, and other reports to identify and act on areas of improvement.

Maintaining a well-organized filing system for tax returns and related documentation.

Printing client checks each morning and ensuring timely distribution of refund checks.

Following up with clients who have void/hold tax returns to encourage them to return and complete their filing.

Skills You’ll Bring for Success:

High School Diploma or equivalent business experience.

Coursework in management, tax preparation, and/or accounting is preferred.

Previous experience in tax preparation and possession of a PTIN (Preparer Tax Identification Number) is a plus.

At least one year of management or supervisory experience is desired.

Proficiency with various computer software applications, including email, internet browsers, Word, Excel, and accounting or tax preparation software.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.