Job Description

Company Description We have developed a team that is passionate about making a statement in the marketing industry with a unique approach. Our company is always growing, with goals of expanding our offices beyond the US. We connect with our clients and provide them with the opportunity to grow through our specialized services and campaigns. We focus in social media, creative advertising, public relations, and content marketing to take your company to the next level.

Job Description We are looking for a Call Center Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary range: $44000 - $52000 per year.

RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns.
• Calmly attempts to resolve and de-escalate any issues.
• Maintains and updates customer information as necessary.
• Upsells to customers as necessary.
• Responds to requests for assistance and/or possible processing of credit card authorizations.
• Escalates calls to supervisor when necessary and appropriate.
• Tracks call-related information for auditing and reporting purposes.
• Provides feedback reports on call issues related to downtime and/or training issues.

Qualifications

• High School Diploma or equivalent required.
• More education or experience may be preferred.
• Excellent verbal and written communication skills.
• Fluency in multiple languages may be desired.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Strong customer service and active listening ability.
• Strong time management and decision making skills.

Additional Information

• This is not a remote position
• Employee Assistance Program
• Disability Insurance
• Dental Insurance