Under direct or indirect supervision of supervisor, contributes to patient care by performing clerical and non-professional tasks directly and indirectly related to patient care and unit functioning. Is responsible and accountable for tasks delegated.

Job Duties:

• Answers phones) on Unit and manages calls appropriately.
• Takes phone reports from Lab, Diagnostic Imaging, and other Departments accurately, and delivers to proper nurse.
• Calls and schedules clinic appointments for patients who need help, when directed by RN/LPN.
• Refers all calls from physicians to appropriate nursing staff.
• Uses systems to assist with the processing of orders.
• Verifies ADT information.
• Uses manual system when computer is down.
• Answers PTS and keeps station ready and available.
• Retrieves meds and supplies and delivers to proper place/person.
• Reports maintenance problems immediately.
• Maintains inventory of Unit supplies.
• Orders non-stock items as directed.
• Orders stock items to maintain par level.
• Transport/arranges for transport of supplies and equipment between Units or Departments as needed.
• Supports unit during computer downtime.
• Obtains downtime kit as appropriate.
• Communicates ADT information to Admitting Department and Shift Supervisor/Bed Control.
• Answers nurse call console and refers patient calls to appropriate person.
• Completes additional tasks on individual Units per standards/procedures or Supervisor instructions.
• Functions with awareness of and applies safety principles/standards as defined by Hospital, including, environmental and employee issues.
• Reports incidents, work related injuries, unsafe equipment or environment to supervisor or other appropriate person.
• Functions with awareness of and applies infection control principles/standards as defined by Hospital.
• Keeps work area neat, clean and orderly.
• Maintains confidentiality of patient/hospital information.
• Follows Nursing Department/Unit specific standards/policies/procedures/protocols/ guidelines.

Education:

High school diploma or GED required.

Training/Experience:

Prior experience highly desired.

Skills/Qualifications:

• Telephone etiquette
• EMR/EHR Experience
• Customer Service
• Time Management
• Organization
• Attention to Detail
• Professionalism
• Quality Focus