Job Description

We have an opportunity to join our Global Peer Review team as a Systems Support Coordinator. Reporting to the Systems Support Manager, the Systems Support Coordinator acts as an expert in Editorial Manager for journals in our portfolio. You will play a key role in ensuring that journals’ peer review systems are aligned with the requirements of Taylor & Francis and their academic fields. While you don’t need prior publishing or peer review system experience, as full training on our systems and processes will be provided, you should have a genuine interest in learning about academic publishing, new systems and identifying areas for improvement to workflows.

WHAT YOU'LL BE DOING:

Help us progress human progress through knowledge! As a Systems Support Coordinator you will aid in our mission by:

• Delivering high quality Editorial Manager support services, covering systems maintenance and user education for our diverse journal portfolio.
• Using our internal case management system to respond to in-coming user queries in a helpful and efficient manner; offering user support that reduces variation and improves standardization across our systems estate, keeping the author in mind as the key customer.
• Providing user training for external and internal customers.
• Supporting key projects and initiatives across the Global Peer Review team and the wider publishing business.
• Maintaining a knowledge of key legal and ethical industry standards to inform your day-to-day work.
• Testing new system features, feeding back to managers or vendors as necessary.
• Identifying recurring or frequent issues to your line manager for solution-finding and process documentation.
• Acting as a point of escalation for vendor-based staff working on our Journals Helpdesk and creating process documentation for the Helpdesk team

Qualifications

WHAT WE'RE LOOKING FOR:

• Strong problem-solving skills: the ability to demonstrate initiative, think creatively and methodically about problems and maintain a calm and logical approach under pressure
• Excellent written and verbal communication skills, demonstrating a strong attention to detail
• Ability to influence and persuade whilst maintaining a customer focus
• Sound judgement in handling and communicating information sensitively and professionally
• Effective team player: you share knowledge with your team, contribute to shared goals and are able to prioritize workload effectively to accommodate competing demands.
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them.

THE FOLLOWING ARE NOT REQUIRED, BUT WOULD BE ADVANTAGEOUS:

• Experience with Editorial Manager, or another peer review management system such as ScholarOne Manuscripts
• Basic project management skills: an understanding of Agile methodologies and/or Lean process improvement principles.
• Financial, industry and Commercial awareness: an understanding of academic publishing, peer review and/or Open Access

Additional Information

​​​​​​WHAT WE OFFER IN RETURN:

• An excellent work/life balance with a fantastic, flexible working culture.
• Paid sick time
• 15 days annual leave per year plus an extra day off for your birthday (you also may claim more days for moving house/ getting married)
• 3 additional discretionary days for Christmas each year (UK and US only)
• Paid parental leave
• Medical & vision benefits
• 4 volunteering days per year
• 401(k) match
• Flexible working schedule
• Seasonal social and charitable events
• Training and development

https://portal.informa.com/sites/taylor-francis/SitePageModern/203601/global-benefits

ADDITIONAL INFORMATION:

LOCATION: This role will be based remotely from home although occasional travel may be required. Applicants from any part of the US are welcome, but you must be available to work during our core hours of 9am-5pm Eastern Time.

SALARY RANGE: $45,000 - $46,630

CLOSING DATE FOR APPLICATIONS: 23 SEPTEMBER 2022. 

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

TRAINING AND PROFESSIONAL DEVELOPMENT: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

INTERVIEW PROCESS: Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact recruitment@tandf.co.uk

BEING ‘YOU’ AT TAYLOR AND FRANCIS: Here at Taylor & Francis, we know that many times the 'perfect candidate' doesn't exist, and that people can feel discouraged about applying for a job if they don't fit all the requirements. We encourage you to apply if you're excited about working for us and have some of the skills or experience we're looking for. We believe in the notion that many skills and experiences are transferrable, and you could be just what we need! Taylor & Francis is proud to be an Equal Opportunity Employer. We strongly believe in the value of diversity in people and thought. We strive to foster a supportive and inclusive environment where our colleagues can learn, develop, and succeed, all while feeling comfortable with being their true self. We embrace all walks of life regardless of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or any other protected characteristic under local law.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/