Job Description

OFFICE ADMINISTRATOR (WEST CHESTER, PA)

TAYLOR’S MUSIC STORE is a family-oriented, full-line modern music store offering sales, service, rentals, and lessons and has been in business over 90 years. Taylor’s is seeking a PART-TIME OFFICE ADMINISTRATOR.  This permanent part-time OFFICE ADMINISTRATOR position will perform general administrative tasks in an office environment Monday through Friday for 20 – 25 hours per week.

 JOB DUTIES AND RESPONSIBILITIES

Core duties and responsibilities include the following.  Other duties may be assigned.

RENTAL PROGRAM ADMINISTRATION

·         Run monthly rental autopay process through Point of Sale (POS) database to collect receivables

·         Input Rental Contracts into POS database including follow up and resolution of all contract issues

·         Track and fill all internet-based Rental orders and coordinate with School Rep for deliveries

·         File and organize inactive and current rental contracts

·         Administration of promotional rental programs (i.e. 2nd Year Special, customer Rental Credit, etc.)

·         Act as point person for all instrument Rental Program issues and questions for customers and floor staff including all rental promotions, billing, and pricing

ACCOUNT MANAGEMENT AND RECONCILIATION

·         Contact / follow up with customers regarding delinquent payments and declined credit card payments

·         Track and monitor delinquent accounts and refer to collection agencies per established process

·         Track and monitor product layaways, products on approval, loaners, and short-term rentals

·         Maintain tax exempt records

ABILITIES AND SKILLS

·         Proficiency in Microsoft Office programs, including Excel, Word, and Outlook

·         Excellent written and oral communication skills

·         Highly organized and detail oriented with a drive for a high level of accuracy

·         Good interpersonal skills with ability to work with sales staff, management, and customers

·         Ability to perform basic math computations including percentages and margins

·         Familiar with using customer and inventory database systems is preferred

·         Must ensure confidentiality when working with sensitive information

·         Ability to multi-task and prioritize competing tasks and projects in a fast-paced environment

JOB REQUIREMENTS

·         High School diploma

·         Associates Degree a plus

·         5 or more years relevant work experience

ADDITIONAL REQUIREMENTS

·         Ability to ascend / descend a flight of stairs

·         Be able to lift up to 10 pounds

COMPENSATION

·         Competitive market-based pay, commensurate with experience and education

TO APPLY

PLEASE SUBMIT A COVER LETTER, RESUME, AND SALARY EXPECTATIONS TO:

PTHOMPSON@TAYLORSMUSIC.COM

We are an Equal Opportunity Employer.  Please no phone calls or agency submissions.

Company Description

Taylor's Music Store & Studios is a family owned, full line music store that has served West Chester, PA and surrounding area for over 90 years. Taylor's sells musical merchandise and music, rents school instruments, services all instruments, and provides lessons. We bring joy to people's lives through music!