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Operation Customer Service

Team Alliance Logistics Inc.

Operation Customer Service

City of Industry, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB SUMMARY

    Trucking Company based in the City of Industry is seeking for experienced Logistics Coordinator to build new businesses. The position will include services in Import/Export, Ocean freight, FCL/LCL/LTL/FTL, expedited and Project cargo. We offer a competitive pay, excellent benefits and PTO package, with year-end bonus.

    JOB DESCRIPTION RESPONSIBILITIES:

    • Coordinate/ schedule to ensure prompt and proper movement of shipments for delivery
    • Maintain pickup & delivery appointments that meet customer requirements
    • Facilitate all aspects of importation of cargo as necessary - i.e. arrange door deliveries
    • Respond to inquiries and refer to proper channels
    • Ensure appropriate actions are taken to resolve customers’ problems and concerns
    • Collect & review documents and disseminate to ensure accurate information to and from all parties involved in freight movement
    • Record keeping for all shipment transactions
    • Track and trace movement from start to finish
    • Customer service and relationship development and management

    THE SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING ATTRIBUTES:

    • A minimum of 2 years experience in general freight forwarding or transportation/ logistics
    • Familiar with the following terms: EXW, DDU, DDP, CIF, ISF, AMS, ETA, FOB, MET, CET, VACIS, 10+2, MBL, HBL
    • Excellent phone, communication and interpersonal skills
    • Customer service oriented
    • General freight forwarding experienced or a transportation/ logistics major
    • Strong problem solving skills
    • Strong organizational & multi-tasking skills
    • Proficient computer skills with the ability to learn new software; advanced application of Microsoft Office (Excel, Powerpoint, Word) preferred
    • Attention to details and keen on working in a fast-paced environment
    • Bilingual Mandarin preferred

    ENVIRONMENT

    • Full Time
    • Diverse Multicultural

    Company Description

    Team Alliance Logistics, Inc. is known for its innovation, integrity, trust, highly trained drivers, safety, and unwavering dedication of customer satisfaction. Team Alliance Logistics, Inc. not just delivers goods but also delivers quality services of transportation solution. We understand your need to get cargo done by a safe, responsible, and timely service and we take it seriously. Our clients are all sizes, including startups to Fortune 500 companies, they trust us to transport their daily loads because of our excellent service.