Job Description

We are seeking an IT Technical Support Specialist to join our team! You will resolve computer-related issues for your clients. 

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

COMPANY OVERVIEW:

TEAMLOGICIT of Salem provides a full range of technical services to small and medium sized growing businesses. Our team members are completely focused on guiding clients to the right technical solutions, providing proactive maintenance and ensuring timely/complete repairs when needed. We serve businesses in many vertical markets.

All our team members must possess:

• A strong personal presence and sincere interest in helping our clients
• Excellent leadership, communication and interpersonal skills
• Strong analytical and problem solving skills
• Microsoft and CompTIA certifications
• Relevant job experience
• US Citizenship that can pass extensive background and fingerprint checks