Job Summary

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries by phone calls and emails, runs diagnostic programs, isolates problems, and determines and implements solutions.

Primary Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries mostly over the phone, email or chat.

Install, modify, and repair computer hardware and software..

Run diagnostic programs to resolve problems.

Install computer peripherals for users.

Follow up with customers to ensure issue has been resolved.

Required Skills and Qualifications

Excellent Time management skills and punctuality

Great customer service skills

Requires knowledge of the Microsoft Windows 10 operating system, Mac OS a strong plus.

<p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. </em></p>