We are a managed services provider – providing amazing work for both small and medium-sized businesses. We are the best at what we do because we take the time to get to know our customers. We listen more than we talk, and we seek to understand their needs. We are passionate about finding them the best solutions. Not only do we need your technical expertise to meet our client’s business needs, but we need your cool, calm, a good understanding demeanor, energetic, passionate, gotta-get-this-done-right-and-right-now attitude. Calm on the outside – mind racing on the inside? As long as you take the time to understand the client’s needs and help create the best solution – you’re the right person for us and we are the right company for you!
The day-to-day:
Handling Ticket Escalations
Updating service tickets.
Working with teammates to assure timely resolution to client requests.
Service Calls
Installing and configuring Servers and Network Equipment
Configuring Cloud Services
Identify Client IT needs and work with team members to develop solutions.
Be available at inconvenient times for upgrades, troubleshooting, etc. – hopefully not too often, but you know how it goes!
Typical technical day-to-day:
Keep our customers safe by ensuring data accuracy, security, and regulatory compliance – that’s what it’s all about, right?
Resolving escalated tickets.
Create and maintain server and network topology, equipment, and configuration documentation for each customer.
Perform system admin such as: system/application install, server install, patch management, operating system problem analysis and resolution, log analysis, etc. All the nerdy IT stuff!
On board new clients by deploying system management tools. More nerdy stuff!
Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc.
Configure and migrate servers.
Install and configure networks to include, firewalls, switches, VLANs, WIFI Access Points and VPNs.
Provide infrastructure services including: operating system, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
We are a great fit for you if you:
Have a nurturing personality and desire to help mentor your fellow team members.
Are results-oriented, self-motivated, energetic, professional, and reliable.
Are committed completing projects and tasks on schedule.
Possess extraordinary customer service skills and strong multi-tasking, organizational, documentation, and time-management skills.
Are comfortable working with clients of all kinds and have experience discovering business and technology needs. People need to feel heard and comfortable with our solutions – this stuff is complicated!
Have a strong understanding of technology and business productivity systems.
Already have 3+ years of experience working for a Managed Service Provider and 5+ years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Office 365, etc.
Must have reliable transportation for visiting clients.
It would great if you have:
Experience working with and deploying hypervisors such as Azure, AWS, Hyper-V and VMWare ESXi.
Experience with PSA (Professional Services Automation) and RMM (remote monitoring and management) tools like Autotask and Ninja VSA.
Experience configuring VLANs and Routing.
Experience setting up servers and migrating server applications.
Experience with configuring Microsoft Office 365 tenants.
Experience with the online versions of Exchange and SharePoint.
A keen sense of humor and ability to laugh at some truly corny jokes.
Having one or more of these certifications would let us know you mean business:
CompTIA Net+ and/or CompTIA Security+
CompTIA Cloud Essentials and Cloud+ a definite plus
Microsoft 365 Certification
Cisco Certified Network Associate
A bit about us: We are TeamLogic IT, a nationwide network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses. TeamLogic IT is a recognized Managed Services leader, ranked top 1% on the annual MSP Mentor list of the Top 501 world-wide company rankings of progressive managed IT services providers. In 2020 and 2021, Teamlogic IT won the MSP of the year Award. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.