Benefits/Perks

People First Culture

Flexible Scheduling

Career Advancement Opportunities

Training and Education

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technician supports desktop and laptop systems within the company including; desktop and patch management, swapping hardware, and basic Windows and MS Office troubleshooting. Strives to meet or exceed Service Level Agreement with the customer. Maintains and updates log of desktop support transactions.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

Responsibilities:

Support desktop and laptop end-users with IT related problems including responding to phone requests, setting up and administering new user accounts, and working through trouble-tickets with a focus on meeting or exceeding service level agreements.

Assist with IT projects related to support and infrastructure.

Configure and set up desktops and laptops for customer use. May perform other duties as assigned.

Support end-users with remote access including connectivity or other related issues.

Ability to document IT infrastructure and be mentored by other team members.

Be able to travel for equipment pickup/delivery and provide on-site help as needed.

Research unusual computer problems and apply critical thinking skills to resolve issues

IT Technician I Requirements:

Seeking a college degree in the field of Computer Science and/or 2 years equivalent work experience.

Advanced PC experience in Windows 10 and Microsoft Office products.

Ability to multi-task and work within time constraints.

Critical thinking and problem-solving skills.

Excellent communication skills are essential.

Valid Driver License and ability to drive to vendor or customer locations when required.

<p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. </em></p>