Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
This role will be in the Reading, PA, Metro Area of TeamLogic IT. The candidate must reside within Reading, PA, Metro Area. The position is remote-friendly. However, the first six to nine months will require 4-5 days in the office. Subsequent months will require 2-3 days in the office based on client needs.
Company Overview
We are an IT Managed Services Provider in Wyomissing, PA, focused on supporting small to mid-sized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements to accommodate different service levels, whether fully outsourced IT, supplemental IT, or project-based assistance.
We are a family-owned member of a franchisee network of 271 TeamLogic IT locations nationwide with over 1,000 technicians. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers.
Our primary geographical support area spans from Reading and its surrounding communities.
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The IT Technician's objective will be to respond to support requests promptly, be the initial reference point for all IT support-related tickets, and ensure the end user's satisfaction, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they interact with colleagues from various departments, executive levels, and customers daily. The IT Technician will possess the ability to solve problems at a high level, extraordinary customer service skills, and strong multi-tasking and organizational skills.
The IT Technician Level III works jointly with the sales team to provide pre-sales and post-sales support, including discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player.
EXPERIENCE AND SKILLS REQUIRED
Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
Understanding software and hardware-based firewalls is required, preferably with vendors such as SonicWALL, Sophos, Ubiquiti, Fortinet, Cisco, and Cisco Meraki.
Experience working with Windows 2008-2022 Server. Preferred experience would be in modern server versions like 2019 and 2022, but a cursory knowledge of older platforms is necessary.
Experience with configuring and troubleshooting hypervisors such as Hyper-V and VMWare ESXi.
Experience working with remote management and monitoring systems such as NinjaRMM, Kaseya, Connectwise, Datto AEM, etc
Experience working with Microsoft 365, GSuite, and other online collaboration platforms. Microsoft 365 experience preferred.
Experience working with and deploying workstations/laptops running Windows 10/11 and various editions of macOS.
Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. The ideal candidate will have a nurturing personality and the desire to help mentor their fellow technicians and engineers. Candidates must be comfortable working in a fast-paced, high-energy environment that keeps up with the latest technological trends.
Experience with Microsoft Intune and other MDM platforms like JumpCloud, JAMF, or Addigy.
5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus.
MAIN JOB TASKS & RESPONSIBILITIES
Act as the primary escalation point for complex technical issues involving Windows server, Active Directory, network, firewall configuration, Microsoft 365 products (Sharepoint, Intune, Exchange), and other commonly used LOB products and SaaS services.
Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a timely fashion.
Work with required vendors to troubleshoot issues to a point of resolution when they cannot be solved independently through the escalation process.
Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence.
Record, track, and document the problem-solving process, including all successful and unsuccessful decisions and actions taken to the final resolution.
Ability to conduct research into a wide range of computing issues as required.
Extensive application support experience.
Provide prompt and accurate solutions to customers.
Prioritize and manage several open issues simultaneously.
Ensure all issues are properly logged.
Follow up with clients to ensure their systems are fully functional after troubleshooting.
Certifications Preferred
CompTIA Network+ CompTIA Security+ MCSA MCDST Microsoft AZ500
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.