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SMB Account Manager

TeamViewer

SMB Account Manager

Atlanta, GA
Full Time
Paid
  • Responsibilities

    Job Description

    This position involves working with our existing SMB clients to expand their existing services to meet their business needs. You will proactively engage with our existing customers, as well as follow up and close on various sources of leads. 

    • Serve as the primary contact and product expert for your assigned accounts
    • Maintain a high level of consultative, solution-based selling to upsell and cross-sell additional TeamViewer products to your account base through outbound activities
    • Manage your accounts, create account plans, and develop relationships with your customers to make sure expectations are met
    • Become a guide on TeamViewer’s products; showcase TeamViewer products to customers through online product demos
    • Continue to build pipeline of new business, upsell, and cross-sell opportunities
    • Maintain account records and pipeline projections in CRM tools
    • Be the voice of the customer; demonstrate deep understanding of their  business practices and how TeamViewer solves their problems 
    • Assist with renewal quotations to retain customers
    • Meet or exceed your assigned quota and weekly KPIs, (pipeline, and revenue)

     

  • Qualifications

    Qualifications

    • Excellent written and verbal communication skills, including presentation skills
    • You love to talk to people about their business and are great at developing trust. You are a great listener.
    • Minimum of 2 years in technology related sales experience in a B2B environment (SaaS preferred)
    • You have a proven record of hitting and exceeding your quota
    • Hunter attitude, you enjoy proactive outreach and uncovering customer needs
    • Time management- you’d describe yourself as a multi-tasker and great at organization
    • Intermediate understanding of both PC and mobile devices
    • You’re a pro using the Microsoft Suite of products, and you have experience with CRM tools. Bonus points for Hubspot or Microsoft Dynamics
    • Ability to create sales opportunities through proactive outbound contact
    • College degree or equivalent experience

    Additional Information

    • It's all about the team: become part of a community that values respect, support and open feedback.
    • Our teams collaborate and work with each other towards a common goal.
    • We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
    • We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match.
    • We offer perks like free snacks, company celebrations, team events, health & wellness activities.