Job Description
As a Small & Medium Business Account Manager for Canada (including French speakers), you are the primary contact for a set of current customer accounts. Your goal is to grow your account base by understanding your customer’s needs and further integrate TeamViewer products into their organization. Our Account Managers provide superior customer service while driving revenue through upsells, add ons, cross-selling and renewals. Proactive outbound communication will be essential to this role.
- Serve as the primary contact and product expert for your assigned accounts
- Maintain a high level of consultative, solution-based selling to upsell and cross-sell additional TeamViewer products to your account base through outbound activities
- Strategically manage your accounts, create account plans, and develop relationships with your customers to make sure expectations are met
- Showcase TeamViewer products to customers through online product demos
- Maintain account records and pipeline projections in CRM tools
- Assist with renewal quotations to retain customers
- Demonstrate deep understanding of your customers’ business practices and how TeamViewer solves their problems
- Meet or exceed your assigned quota and weekly KPIs