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Customer Support Specialist (English and Portuguese) (m/f/d/v)

TeamViewer

Customer Support Specialist (English and Portuguese) (m/f/d/v)

Clearwater, FL
Full Time
Paid
  • Responsibilities

    Job Description

    • Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
    • Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
    • Conduct online demonstrations to explain software functionalities to existing customers as needed
    • Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
    • Determine potential for sales opportunities and forward sales leads to the responsible teams
    • Make customer satisfaction calls and participate in surveying customers to further improve service delivery
    • Follow up on outstanding service issues to ensure customer success
  • Qualifications

    Qualifications

    • High School diploma or GED
    • Associates or Bachelors degree in relevant field or equivalent work experience is preferred
    • 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
    • Excellent oral and written fluency in English and Portuguese is required
    • Advanced knowledge of Windows® operating systems is required
    • Intermediate knowledge of MS Office software is required
    • High level of IT and technical knowledge with interest in the IT field
    • Eligible to work in the US for any employer (visa sponsorship not available)

    Additional Information

    • Teams that collaborate and work with each other towards a common goal.
    • We offer career development and a top-tier benefit plan including medical, dental, vision and 401k match.
    • This position will start remote until our offices reopen due to the pandemic.