Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success
Qualifications
Qualifications
High School diploma or GED
Associates or Bachelors degree in relevant field or equivalent work experience is preferred
1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
Excellent oral and written fluency in English and Portuguese is required
Advanced knowledge of Windows® operating systems is required
Intermediate knowledge of MS Office software is required
High level of IT and technical knowledge with interest in the IT field
Eligible to work in the US for any employer (visa sponsorship not available)
Additional Information
Teams that collaborate and work with each other towards a common goal.
We offer career development and a top-tier benefit plan including medical, dental, vision and 401k match.
This position will start remote until our offices reopen due to the pandemic.