Job Description

Company Description TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally.

Job Description

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Qualifications

• High School diploma or GED
• Associates or Bachelors degree in relevant field or equivalent work experience is preferred
• 1+ years prior work experience in a phone-based customer care role in a high-volume call center environment is strongly preferred
• Excellent oral and written fluency in English and Portuguese is required
• Advanced knowledge of Windows® operating systems is required
• Intermediate knowledge of MS Office software is required
• High level of IT and technical knowledge with interest in the IT field
• Eligible to work in the US for any employer (visa sponsorship not available)

Additional Information

• Teams that collaborate and work with each other towards a common goal.
• We offer career development and a top-tier benefit plan including medical, dental, vision and 401k match.
• This position will start remote until our offices reopen due to the pandemic.