Job Description

POSITION SUMMARY:

As the IT Product Manager, you will deliver solutions that meet customer requirements commitments, product research, planning, marketing, and driving product revenue for the organization. The IT Product Manager will take leadership of a wide range of IT projects and systems from beginning to end, and will be the point person for planning, communication, and delivery of all architectural design, procurement, and implementation requirements of projects. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing products and requirements, defining the product vision, and working closely with the marketing department, to deliver winning products to the system.

RESPONSIBILITIES:

• Define the product strategy and roadmap in remote monitoring management, backup and recovery, help desk, firewalls, security as a service, and cloud services for the organization and its franchisees.
• Selection of Alliance Partners which meet the company’s requirements and maximizes profitability
• Conduct market research to identify SMB IT market needs, trends, products, and accurately forecast organizational product revenue and market share
• Work cross-functionally with teams to provide clear communication, business based prioritization, and definition of precise scope and planning
• Cultivate and work with external third parties to develop strategic partnerships
• Define the product marketing communication objectives and assist with developing marketing materials
• Develop and execute in-depth plans for the product roll-outs, including qualifying questions, elevator pitches, product training & certifications, and client-facing marketing material
• Develop in-depth technical knowledge of the complete suite of manage service and cloud products
• Develop training materials for our product offerings
• Measure and report on product revenue performance. Hit a revenue target for each solution yearly
• Test potential new products to ensure they meet our organization requirements
• Run beta and pilot programs with early-stage products and samples
• Be an expert concerning the competition. Compare the company's products to competitor's products in order to assess the competition and our differentiators.
• Provide support on the product suite
• Host webinars on products and product training

REQUIREMENTS:

The IT Product Manager must possess clear and effective communication skills, both verbal and written. Strong interpersonal skills with the ability to listen and facilitate a diverse leadership team through the requirements gathering process. Must be a problem solver with the initiative to think critically and identify improvement opportunities. The successful candidate will be able to work independently, is detail-oriented, and have outstanding time management and planning skills.

• Minimum of 5 years experience as a Product Manager in IT space
• Experience developing/launching products/technologies within one or more of the following: Cloud, Device Management, IaaS, SaaS, UCaaS, DaaS, internal tools, and/or complex supply chain networks
• Experience driving product vision, go-to-market strategy, and design discussions
• Experience creating strategic product roadmaps, working with cross-functional teams
• Ability to own and deliver against business and financial goals
• Ability to independently lead and influence senior leaders
• Forward-thinking and systematic in approach
• Strong written and verbal communication skills and ability to deliver clear messages to a wide variety of audiences
• Strong analytical skills to pull insights from quantitative and qualitative data sets
• Proven ability to influence cross-functional teams
• Bachelor’s degree