Benefits:

401(k)

Flexible schedule

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Limited Medicare Insurance

Job Summary

We are seeking a Tech/Customer Support Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Respond to customer inquiries via email, live chat, and phone.

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Assist with proofreading and reviewing written content, such as website pages, manuals, and other documents.

Provide technical support for XP-Pen, UGEE, and Xencelabs products.

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Preferred Qualification:

Candidates who live near the company are preferred.

The ability to communicate in additional languages (besides English) is a strong advantage.

Having experience with a drawing tablet is a plus.