For more than 25 years, our Top Managed IT Services client has remained on the forefront of technological innovation, navigating clients through a complete IT revolution with a focus on helping firms understand the practical business implications of emerging technologies. A company that provides first-class design, implementation, hosting & support services to the global financial industry. Our primary objective is to deliver business solutions that ensure clients achieve and maintain a competitive edge.

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job Summary

We are currently seeking a Sr. Account Manager to join our team! As a Sr. Account Manager, you will be one of the direct contacts for various accounts for our MSP client, working with both new and existing clients to retain their business and increase revenue, creating and hitting quarterly and annual sales goals. You will also be managing a team of sales professionals under you, mentoring and providing professional guidance and development as needed, and handle all disciplinary actions. The ideal candidate has extensive sales experience, previous management or leadership experience desired, and excellent communication and interpersonal skills.

We are looking for an Account Manager and Operations Coordinator to join us with the drive to provide incredible day-to-day support to our internal team and clients.

This position will report to Technical Delivery Manager.

Requirements:

The Account Manager and Operations Coordinator role requires outstanding personal communication skills, positive "can do" personality, and customer service is key for this position as we provide our clients with extreme white glove service.

Support Technical Delivery manager in daily tasks and helping to manage multiple calendars.

Investigate and report client trends via service desk tickets & reports.

Lead and participate daily client and internal meetings.

Keeping client weekly status sheets up to date with latest information from stakeholders.

Ensuring timely completion of deliverables from stakeholders through consistent follow-ups.

Provide up to date status sheets and weekly ticket reports to clients.

Phone and email correspondence with clients for scheduling and updates.

Monitor internal team’s communications and inbox for items that may need follow up.

Skills and Experience:

At least 2 to 3 years of Professional Service Delivery, Project Management, and Operations coordinator experience.

Past Managed Services Provider (MSP) experience preferred (not necessary).

Excellent Customer Service

Problem Solving Skills

Critical thinking

Excellent verbal and written communication

Education:

Bachelor’s degree in Business Management or equivalent work experience.

Past MSP Experience is a plus.