We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today. Responsibilities: • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems • Run security checks on all of our systems to ensure we are protected from cybersecurity threats • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently • Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support • Use strong communication skills to make clients feel comfortable with their technology • Be a team player to provide the absolute best experience to end-users • Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise Qualifications: • Top-notch customer service skills and driven to make our business succeed • Skilled in communication, time management, and organization • Expert-level Microsoft Office skills • High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus • 2+ years experience in a professional IT setting • Able to create detailed documentation for all tickets and SOPs • Ability to simplify complex topics for end-users with varying skill levels Compensation: $45,000 - $55,000 yearly

• Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support • Use strong communication skills to make clients feel comfortable with their technology • Be a team player to provide the absolute best experience to end-users • Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise