Tech Support Specialist

C

Computech Corporation

Tech Support Specialist

Smithfield, RI
Full Time
Paid
  • Responsibilities

    Job Description

    Job Description

    Job summary:

    This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

    Roles and Responsibilities:

    • This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
    • Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
    • You will be provided all required training and a handbook for each project as well as necessary application/systems access.

    Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills

    • Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
    • A minimum of 1-year relevant work experience needed.
    • A Minimum of a High School Diploma or GED required
    • Must possess clear, accurately and tactful, communication both verbally and written
    • Possess basic troubleshooting and problem-solving skills
    • Working knowledge of Microsoft Outlook, Word, and Excel preferred
    • IT hardware installation experience preferred, but not required

    Company Description

    Computech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light industrial, Manufacturing, and other workforce needs.

    Company Description

    Computech Corporation has over 25 years of experience providing contract, temporary, and direct-hire staffing services. We successfully work with public and private sector entities nationwide and offer staffing solutions for Information Technology (IT), Engineering, Medical, Professional, Finance, Administrative, Light industrial, Manufacturing, and other workforce needs.