Job Description

JOB TITLE: App Support Specialist

DEPARTMENT: IT

REPORTS TO: Manager

FLSA STATUS: Non-Exempt

PREPARED BY: Human Resources Department

PREPARED DATE: 05/26/2021

APPROVED BY:

APPROVED DATE:

DISCLAIMER:

JOB DESCRIPTIONS ARE NOT MEANT TO BE ALL-INCLUSIVE AND/OR THE JOB ITSELF IS SUBJECT TO CHANGE. NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS JOB AT ANY TIME.

SUMMARY: Exciting opportunity to become part of both a technical and health care team, two of the fastest growing industries in the world. Competitive salary and benefits offered, including 70% employer paid medical insurance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide daily app support for app systems and processes

· Create and implement phase schedule for data collection

· Establish relationships / connections with physicians, SNFs, and hospitalist groups

· Produce reports to show application usage / low performing practices

· Train users on following clinical steps upon receipt of a notification

· Application training and site visits to assist w/ training

· Write policies and procedures pertaining to app use and support

· Create and update training materials

· Effective project team participation and leadership

· Effective database support

· Maintain admin portal

· Must abide to all HIPAA, Confidentiality and Privacy laws.

· Escalates issues to appropriate setting

· Handles customers concerns in a helpful and objective manner.

· Other duties may be assigned by your Supervisor and Managers.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions

· Safety and Security - Uses equipment and materials properly

· Attendance/Punctuality - Is consistently at work and on time

· Knowledge of medical records work procedures

· Knowledge of computer applications

· Knowledge of medical terminology

· Knowledge of legal and ethical consideration related to patient information

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Bachelor’s Degree or equivalent experience in customer service preferred.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to visitors, clients, and other employees of the organization.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

COMPUTER SKILLS:

MS Office Productivity Tools (Word, Excel, Outlook, PowerPoint). Experience with application operations and / or development experience.

OTHER SKILLS AND ABILITIES:

High accuracy and extreme confidentiality a MUST. Detailed oriented and very organized. Ability to alphabetize and put information (materials, forms, etc.) into chronological order.

PHYSICAL DEMANDS:

While performing the duties of this Job, the employee will have a combination of standing, sitting, bending and reaching. May work at a computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.