Job Description

_ Job Description :_
Recruitment Keywords: IT Support Analyst, Walkup Bar Support, Technology User Support
Business Title: Tech bar Analyst
Job Summary: As a Tech bar analyst you will assess, troubleshoot and resolve employee requests in
person as needed daily. Requests will vary from hardware and software to corporate
infrastructure related issues requiring on-site analysis
resolutions. You’ll provide outstanding customers.
service while managing engagement between end users, operational leadership, and IT teammates.

_ Required Skills/Experience_
● Experience collaborating with various teams in a service-oriented customer-success environment
● Experience troubleshooting issues, researching solutions, and problem-solving efficiency
● Ability to learn
adapt quickly to new technologies and business requirements
● Ability to solve complex incidents by applying well-known documented solutions and processes, while
maintaining task ownership to completion with minimal direct supervision
● Ability to communicate with different audiences, regardless of technical understanding, across
multiple channels including face to face, instant messaging, emails, and video conferencing
● Ability to leverage attentive listening to understand and empathize with customer needs
● Experience supporting various OS in an enterprise environment including:
○ MacOS (primary), Windows 10 (secondary), iOS, and Android
● Experience supporting various hardware in an enterprise environment including:
○ Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP),
corporate-owned mobile devices (IOS/Android), and standard peripherals
● Experience supporting and troubleshooting corporate networks and remote user environments
● Experience supporting and troubleshooting L1 Active Directory related issues
● Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
● Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed
● Adherence to security policies and corporate best practices
● Ensuring support content is accurate and up to date (Knowledge base maintenance).

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com

Additional Information

All your information will be kept confidential according to EEO guidelines.