Job Description

SERVICENOW ITBM SYSTEM ADMINISTRATOR 

9+ MONTHS

REMOTE / SACRAMENTO, CA

JOB RESPONSIBILITIES:

• Following SNOW best practices in module configuration and maintenance.
• Works with the business to identify requirement, collect them and translate to technical requirements
• Works with business users to identify and refine ITBM business requirements and workflows
• Coordinates the installation and testing of updates and new release
• Identifies and defines business solutions for all ITBM users
• Assists with troubleshooting patch / release management issues
• Aids in translating business requirements into technical requirements
• Develops UI forms, fields, notifications, and workflows
• Builds reports, gauges, and home pages
• Maintains service level agreements (SLA) and monitor SLA workflows
• Creates, monitors, modifies, and publishes service catalog workflows with approvals
• Creates access control rules (ACL)

MANDATORY REQUIREMENTS

• Experience with IT Finance, PPM, SDLC and Application Portfolio Management tools
• Experience in Java, JavaScript, Web Services, AJAX, XML
• Experience in implementing ServiceNow processes and functions
• Experience with web applications, networks, protocols and email (SMTP, POP3)
• Integration experience with directories, such as Active Directory using methods such as LDAPs
• Integration experience with Financial or Project Accounting systems
• Knowledge of related Finance Systems and their functions
• Web Services integration experience
• Expertise implementing, configuring and customizing ServiceNow preferred

TECHNICAL REQUIREMENTS

• Certified ServiceNow Administrator
• ServiceNow system administrator training
• ITIL v3 Certification
• ServiceNow Implementation Specialist Certification