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IT Support Technician

Techline, Inc.

IT Support Technician

Austin, TX
Full Time
Paid
  • Responsibilities

    Major Responsibilities/Tasks

    Provide Support and Service

    Support network hardware and software

    Set up and upgrade computer systems

    Provide application training to end users, as needed

    Perform administrative tasks and maintain documentation, as necessary.

    Troubleshoot:

    Computer and other IT equipment problems and provide resolutions

    MS Office/Office 365 end-user issues

    LAN/WAN connectivity issues

    Network systems, including printers, firewalls, servers, and more

    All other IT-related hardware and software

    Knowledge of and experience with:

    Network concepts, hardware, and software, including Microsoft operating systems

    OS X, iOS, and Android operating systems

    Active Directory, Exchange, Azure, and Office 365

    Remote desktop connectivity applications, such as LogMeIn and RDP

    Backup solutions, terminology, and methodology

    Virtualization technologies

    This role supports departments throughout the company. This role is diverse and varies daily depending on priorities, however tasks may be repetitive in nature.

    The Ideal Applicant Will:

    Exhibit strong customer service skills.

    Possess strong written and verbal communication skills.

    Demonstrate initiative to take on new projects and learn new skills.

    Education and Experience Requirements

    Associates degree in related field or minimum of three years related work experience required

    Supervisory Responsibilities: This position has no supervisory responsibilities.

    Work Environment: This job operates in a professional office environment.

    Employee benefits include:

    Employer-paid medical/dental/life/disability insurance

    401(k) retirement plan

    Paid holidays

    Generous paid leaves

    And more!

    This position is subject to a background check. Any job offer is contingent upon receipt of results of a satisfactory background check.

    Techline is proud to be an equal opportunity employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.