Major Responsibilities/Tasks
Provide Support and Service
Support network hardware and software
Set up and upgrade computer systems
Provide application training to end users, as needed
Perform administrative tasks and maintain documentation, as necessary.
Troubleshoot:
Computer and other IT equipment problems and provide resolutions
MS Office/Office 365 end-user issues
LAN/WAN connectivity issues
Network systems, including printers, firewalls, servers, and more
All other IT-related hardware and software
Knowledge of and experience with:
Network concepts, hardware, and software, including Microsoft operating systems
OS X, iOS, and Android operating systems
Active Directory, Exchange, Azure, and Office 365
Remote desktop connectivity applications, such as LogMeIn and RDP
Backup solutions, terminology, and methodology
Virtualization technologies
This role supports departments throughout the company. This role is diverse and varies daily depending on priorities, however tasks may be repetitive in nature.
The Ideal Applicant Will:
Exhibit strong customer service skills.
Possess strong written and verbal communication skills.
Demonstrate initiative to take on new projects and learn new skills.
Education and Experience Requirements
Associates degree in related field or minimum of three years related work experience required
Supervisory Responsibilities: This position has no supervisory responsibilities.
Work Environment: This job operates in a professional office environment.
Employee benefits include:
Employer-paid medical/dental/life/disability insurance
401(k) retirement plan
Paid holidays
Generous paid leaves
And more!
This position is subject to a background check. Any job offer is contingent upon receipt of results of a satisfactory background check.
Techline is proud to be an equal opportunity employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.